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The Best Places to Work in Hospitality awards celebrate those


operators who put people at the centre of everything they do and in the process deliver an exceptional product. Rosalind Mullen rounds up the innovative employers that make up the top 30


What makes a best place to work?


( ) indicates 2016 result


What are hospitality businesses good at?


2017 results 1 Team respect (1) 2 Producing results (2) 3 Work/life balance (3) 4 Positive working environment (4) 5 Paid on time (6) 6 Communication (5)


( ) indicates 2016 result


Where could hospitality businesses improve?


2017 results 1 Paid on time (1) 2 Diverse employment (4 – previously 7) 3 Induction programmes (3) 4 Respect for their people (2) 5 Clear mission and purpose (5) 6 Aligned values (-)


( ) indicates 2016 result


Which characteristics are employees least interested in?


( ) indicates 2016 result


2017 results 1 Fair pay (1) 2 Education around available benefits (-) 3 A great benefits package (-) 4 Meeting its ‘people promise’ (-) 5 Two-way communication (3) 6 Involvement in decision that affects my job (4)


2017 results 1 Opportunity to work for charity (2) 2 Low carbon footprint (1) 3 Understanding employee benefits (3)


ou can be the biggest, most luxurious, cutting-edge hotel, restaurant, pub or contract caterer out there, but if you don’t support and develop your staff, any success your business has is going to be short-lived or, at best, hard-won. And in this TripAdvisor, social media age, your failures could be spectacularly public to boot. As the country gears up for Brexit, many in this indus- try fear the implications for recruitment. But Brexit or not, hospitality operators are continually battling skills short- ages. What many switched-on employers realise is that by improving training and creating a great working atmos- phere their staff recruitment and retention problems become less of a headache. Furthermore, it makes their company energised and competitive. Let’s face it – if an engaged workforce makes for a happier, more productive team, it follows that you will also have happier, more satis- fied guests… and a robust bottom line. Each of these 30 Best Places to Work winners has been recommended by the majority of its employees. Between 77% and 92% of their staff will have filled out an anon- ymous survey created by people retention expert Purple Cubed. This survey analyses and showcases the perfor- mance of their employer against industry benchmarks. And as you will see from those profiled below, a common trait of good employers is that they understand how to engage their staff to get the best out of them. They recog- nise their needs and aspirations and exceed the minimum requirements of an employer in ensuring that everyone who works for them is happy, motivated and working towards their own goals. So, in no particular order, here are the six shortlisted employers who will battle it out for the top slot on the night at the Cateys on 4 July, followed by the rest of the 30 Best Places to Work in Hospitality in the UK.


Y


43 54 49% %


% Perkbox


Perkbox helps businesses to engage their employees by providing staff with access to over 200 perks, an online reward and recognition system and an expert-led health platform.


To find out more email anthonyh@perkbox.co.uk or visit join.perkbox.co.uk/ thecaterer for exclusive pricing


www.thecaterer.com


of people are happy all the time at work – a 1% increase on 2016


More than half (54%) would recommend their company as a best place to work – a 1% decrease on 2016


Best Places performance measurement


Employee engagement expert Purple Cubed partnered with The Caterer on the Best Places to Work in Hospitality awards. Combining its expertise in


people strategy with creative bespoke solutions (including multi-award-winning Talent Toolbox software), Purple Cubed enjoys an excellent track record of helping to create best places to work. The Best Places to Work in


Hospitality are identified via a survey, which asks employees


first what really matters to them at work, and then allows them to score their employer against those criteria. Not only do the businesses that enter receive key reporting, which enables business improvements, the very best employers across the hospitality sector can be ranked. Established in 2001, Purple


Cubed takes a proven, pragmatic, business-savvy approach to the ‘people stuff’. Working with stand-out employers such as Valor Hospitality Europe, Lexington Catering and Dishoom; it helps organisations gain bottom line benefits through becoming great places to work while improving performance, employee engagement and profitability.


To find out more, visit www.purplecubed.com or email hello@purplecubed.com


28 April 2017 | The Caterer | 37


of employees feel their employer treats them well all of the time. Just 2% believe their employer never does


HAPPINESS


RETENTION


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