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Best places to work 2017 SHORTLISTED FOR THE BEST EMPLOYER CATEY


FIRMDALE HOTELS In a nutshell Tim and Kit Kemp’s collection of uber-cool, luxurious boutique hotels Locations Five hotels and three townhouse hotels in London; two hotels in New York Employees 1,300 Average staff turnover 31% Annual sales turnover £122m


Firmdale’s recent long service awards flag up that just over a quarter of employees have five or more years’ service with the company. One employee comment explains why: “It’s a fun and vibrant company to work for. There is ample opportunity to grow and explore your


42 | The Caterer | 28 April 2017


own strengths. The number of people who leave the company and return speaks volumes of how it compares to others.” Certainly,


Inspirational Service, Bright Idea, Unsung Hero and Rising Star.


its communication, engage-


ment and employee involvement initiatives are often fun and always cutting-edge. The latest, Employee Engagement Week, was launched in February with a rolling pro- gramme of internal and external exhibitor stands, masterclasses, presentations, compe- titions and interactive events designed to high- light training opportunities and reinforce the team spirit. Each day was themed, culminat- ing on the Friday with the Love What You Do Employee Awards, with quirky recognition for


The results are tangible. There has already been an increase in training nominations, attendance and waiting lists for courses, plus an increase in the group’s Glassdoor rating to 3.9 and the engagement survey shows an increase of 2.6% to 82.6%.


During Employee Engagement Week, the


team Facebook group saw a 994% increase in traffic to the page with 14,282 video views in one week and the number of people reached increased to 22,232. At one point, more than 150 people were watching the in-house Ready Steady Cook competition live.


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