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SHORTLISTED FOR THE BEST EMPLOYER CATEY


THE MACALLAN ESTATE In a nutshell The whisky-making distillery was founded in 1824; a majority share was bought in 1999 by the privately held Edrington Group Location The Visitor Centre is on the 390-acre Macallan Estate on Speyside Employees 20 Average staff turnover Undisclosed Annual sales turnover Undisclosed


The Macallan Estate is home to one of the world’s most famous single malt whiskies. Visits to the stills are limited to groups of 10


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guests at a time, and staff share their knowl- edge of how the spirit is created and then lead a nosing and tasting session of four of the Macallan whiskies. Macallan’s owner, Edrington, has its head- quarters in Scotland but more than 60% of staff are based overseas, focusing on brand- building opportunities. The company’s business model has always had social respon- sibility at its core and to this end it donates a portion of profits to good causes chosen by staff in its overseas offices.


Private ownership allows Edrington to be


quick in its decision-making but long range in its planning, which gives its employees greater flexibility. That may be why Macallan’s employees are so apparently content. Aston- ishingly, its hospitality team has scored 100% on several categories, including appreciating good communication with a manager, respect and trust for a manager, and access to personal development. Among the many positive comments from staff, is this one: “This job can be demand- ing. With people above me who respect and encourage me, this job is made easier.”


28 April 2017 | The Caterer | 41


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