“We go through a rotation with Patterson Preventative Maintenance Agreement customers. Once a month, service techs spend between a couple hours and an entire day doing maintenance on all the equipment in a client’s clinic,” Morgan said. “It gives our clients the peace of mind that their equipment won’t break down and they can continue to run their clinic.”
Patterson’s Preventative Maintenance Agreement (PMA) is another way Patterson clients can get the most out of our industry-leading technical service. In addition to these monthly visits, PMA customers receive special pricing and priority service.
All of the training, of course, is in preparation for the big day – the time when a key piece of a practice’s equipment goes down, leaving a team in dire need of help. “When a client’s machinery does break, almost all of the technicians will go out of their way to fi x the equipment on-site,” Morgan said. “Plus, if there isn’t a quick remedy for the machinery, our service technicians can supply a clinic with loaner equipment within 24 hours of the maintenance check-up.”
Not only are Patterson service technicians willing to go above and beyond to ensure the longevity of equipment and client satisfaction, but there’s also an unrivaled number of them throughout the U.S. The ever-growing number has now reached nearly 50.
“They are all very customer-oriented and truly dedicated to their clients,” Morgan said. “Although it’s an 8-to-5 job, the incredible team we have will often stop by a clinic on their way home, or take a call at 3 a.m. from an emergency clinic to make a vital repair for that client.”
Because of their desire to help customers, service technicians often become part of the clinic’s family.
pattersonvet.com 7
“ They are all very
customer-oriented and truly dedicated to their clients.”
Morgan mentioned one case in particular that stood out. In Alabama, there was a clinic that had an ice cream day every week. Their service technician could be counted on in many ways – and attending ice cream day was no exception. He was so much a part of the clinic family that if he wasn’t there, they would call the local Patterson branch to make sure nothing was wrong.
“Vets as a whole have a passion for animals and what they do,” Morgan said. “The same is true for our service technicians. And the relationships we create along the way are equally important to us.”
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