place.” And according to Lopez, his new practice is just step one. Development of a five-year plan is in process.
The tremendous growth of Concierge Veterinary Hospital brought the need for additional employees, which also brought Lopez concern about OSHA and HR regulations. With AutoSDS, Lopez and his staff are always in compliance. It’s easy to access regulatory information from any computer with none of those bulky, three- ring binders to update. “We train our staff with it. It’s a very rich database of information that reduces a lot of time and money,” said Lopez.
Lopez extends services outside the office, too. Naples is home to many retirees; in fact, 60 percent of homes there are considered part-time residences. Lopez uses VetSource home delivery, so customers can get their pet’s medicine if they have transportation difficulties or whether they’re in Naples or up north. The continuity of service is another way Concierge goes above and beyond to meet the needs of their clients.
Defining the dream When asked what advice he’d give others who are thinking of building or remodeling an office, Lopez wastes no time. “Sometimes, we have so many plans that we don’t know what our partners can do for us, but it can begin with a simple conversation. I was dreaming and trying to create and to start... Denise started working with us and making phone calls and putting her time into my project. The end result? Three years later we have this. She found the resources we needed.”
“Contact your Patterson rep and just talk to them. You’d be surprised at how many things can happen from there.” PT
Watch an interview with Dr. Albert Lopez and see his new practice at
pattersonvet.com > equipment.
From left to right: Shawn Gann, Kathryn Reeves, Denise Deters and Dr. Albert Lopez
PATTERSON TEAM Glenn Rowell, Branch Manager Randy McCracken, Former Branch Manager Denise Deters, Territory Manager Kathryn Reeves, Equipment Specialist Andy Hamilton, Service Technician Oscar Calero, Service Technician Shawn Gann, Service Technician
pattersonvet.com 17
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