our KEC
At Kay Electric Cooperative, we are committed to deliver- ing safe, reliable, competitively priced services and energy to our member-owners, while being an outstanding community partner. 1192400
But, in order for us to better serve you, we need a little feed- back. That’s why we’re conduct- ing the first ever Residential Member Satisfaction Survey commencing in the first quarter of 2016, to find out more about our members and how to better serve you in the future.
KEC has partnered with the research firm Inside Information, Inc. of Kansas City, Mo., to con- duct the survey via telephone and online. Randomly-selected co-op members will receive postcards in the mail asking them to either go online and complete the sur- vey, or take part in a telephone
survey if they are contacted later. All survey responses will be completely confidential. If you are selected to participate, you will not be asked to give your name or any account information. The survey will take less than ten minutes to complete. It will consist of questions regarding member perceptions about the cooperative and their electric service, along with basic Ameri- can Consumer Satisfaction Index (ACSI) questions, and other questions such as types of major home appliances, attitudes about energy efficiency and renew- able energy, and how the co-op should use communication appli- cations such as social media, text messaging, e-mails and mobile apps.
Again, please rest assured that all information we gather during the survey will be kept
Keep Searching...$50 credit could be yours!
Find your hidden account number and you could get $50 credited to your account.
Please read your Kay Electric newsletter closely this month. If you spot your “hidden” number within these pages, you could win a $50 credit on your Kay Electric bill. If no account numbers are claimed, the funds will be carried over to the next month. If one account is claimed and the other is not, the funds will be reset to the original $25 prize.
contact@kayelectric.coop 1-800-535-10793 6
strictly confiden- tial and will not be
shared with any outside third parties.
Upon completion of the sur-
vey, all of the member responses to these questions will be ag- gregated in total, and the results will help us to determine ways we can enhance our customer service to better suit your needs. By participating in this short
survey, you’ll help us learn more about your needs while assist- ing us in making important deci- sions about providing you reliable power and exceptional customer service. After all, at KEC our members are the owners, and we are here to serve you.
For questions about the 2016 Residential Member Satisfaction Survey, contact KEC at 1-800- 535-1260.
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