We’ve got the numbers!
Page 12
Female Focus
Samaritans in Spain and what you need to know about the 902 number
Every now and then someone begins complaining that Samaritans in Spain are making money from the distressed callers who use the service. They base this claim on the fact that all 902 numbers are premium rate numbers. This claim could not be further from the truth; in fact it costs SiS money to run this service. The problem arises from Telefonica lumping premium RATE and premium SERVICE into the one 902 range. Whether the number is premium rate or premium service depends on the fourth number. 902 followed by 1,2,3 or 4 are premium rates costing up to four times the standard rate, and from which the receiving company benefits financially.
902 numbers followed by 5,6,7,8 or 9 are to provide a premium service, from which the receiver gains no financial benefit, but does benefit from a premium service.
For example the charity Samaritans in Spain uses the number 902 88 35 35, hence the fourth digit is 8. This means that the number is not connected to any local telephone exchange. This allows the Samaritans to have several phones in several locations attached to the 902 88 35 35 number.
This means that whenever someone calls their number, whether they are calling from Madrid, Barcelona, Marbella, the Balearics or wherever, they are connected to the next available listener.
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