Your Local Community Magazine
Page 8
Any flight leaving from a UK destination, wherever it may be flying to, is regulated under the European law EU 261/04. Many passengers aren’t aware of their rights, and find it difficult to claim individually. Many, for example don’t know they have two years in which to claim.
Come fly with me…
Since the approval of law EU 261/04, travellers have left more than 3.500 million Euros unclaimed, and only 2% of passengers have been successful in their claims! Ryan and Vueling were the airlines that received the most claims for compensation in 2013. These claims forced both airlines to withdraw eight abusive clauses after passengers put in claims against them to the OCU (Organisation for Consumer’s and Users).
So, what are our rights as Airline Passengers?
Delays: Passengers have the right to receive information from the start. They have a right to assistance after 2 hours and financial compensation after 3 hours: 250€ on short haul, 400€ for mid haul and 600€ on long haul.
Cancellations: The compensation is the same
as with delays, depending on distance. The airline should also offer the passenger the option of having their money refunded in total within 7 days, and a ticket back to their original starting point as quickly as possible, or similar transport to their destination. Passengers should also be offered food and drink depending on the time they need to wait, hotel rooms and transport to the hotel should it be necessary to stay overnight for one or various nights. The cost of this is additional to the refund of the ticket monies.
Overbooking: If you are unable to board because of overbooking, the EU law also provides for these cases. The airline must offer the passenger different options: the refund of their ticket, transport to their final destination as soon as possible, travel cheques, seats in first class, etc.
Should the passenger not voluntarily accept any of these offers, he has a right to compensation of between 250€ - 600€, according to the distance, as well as alternative transport or the refund of his ticket.
Loss of luggage: The passenger may claim up to 1300€ for damages, delays or incidents involving their luggage, but it is necessary to present a Property Irregularity Report (P.I.R.) at the airline flight desk. This is most important, because if this is not presented it is taken that the baggage has reached its destination correctly and you will be unable to claim at a later date. The period in which to present the P.I.R. is 7 days for damages, 21 days for delay or loss of luggage; however we recommend that this is done before you leave the airport.
If you need assistance with this matter or any other legal or tax matter please contact me at Link Point Legal on 96 626 0500 or
anagay@linkpointlegal.com.
Jalón Valley Help Positive Parkinson’s Group
Life as a carer of someone with Parkinson’s can be hard work and frustrating. Sometimes it may feel that you’re the only one holding it all together.
People who care for those with Parkinson’s Disease range from those who give just a little extra with day to day tasks, to those dedicated to full time help. Beyond this, there’s all the emotional support needed. A recent study in the US concludes that care giving in general often falls on the shoulders of spouses, especially women. Amongst the risk factors are the high number of hours of care giving (up to 40 hours per week), depression and social isolation.
So, our next Positive Parkinson’s Group meetings focus on the caregiver, sharing our ideas and techniques. What technical support and resources have we found the best? How do we, as carers, look after ourselves when the going gets hard?
We welcome all those who are linked in some way to Parkinson’s Disease. All are welcome – carers at any level and those with the condition. Drop in for a chat and a cuppa. Share an idea and we’ll all benefit.
Next drop-in meetings: September 12th and October
10th from 2-4pm at Casa Ánimo, C/ Dels Barons de Ruiz de Lihori. 11, Alcalali. If you can’t make it this time or have any questions contact Christopher Swann on 688 883 127 or email on
parkinsonsjvh@gmail.com.
Female Focus By Ana Gay
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