Code of Conduct
Members’ Directory and Buyers’ Guide 2014
8.9
Co-operate fully and in a timely manner to any regulatory or statutory body and to the Federation in the investigation and determination of any complaint made and referred to such body or the Federation;
8.10 Provide to all persons with whom the Member does business clear, accurate pre-contractual information and clear terms and conditions of supply including fair contract terms;
8.11 Institute in the Members organisation clear, timely, responsive and user-friendly procedures for dealing with complaints and adhere to such procedures and time limits;
8.12 Be bound by and comply with the Disciplinary Procedure from time to time.
9.
Nothing in this Code restricts or is intended to restrict the rights of a complainant or a Member to pursue remedies through the Courts except where the Member or complainant seeks resolution of the complaint by binding arbitration.
10.
The Disciplinary Procedure may not be invoked where the complaint has been the subject of a judicial decision or upon which judicial or arbitration proceedings have been commenced.
11.
Members acknowledge and agree that any award fine penalty cost compensation or restitution (“Award”) made under the Disciplinary Procedure may be recovered as a debt by the party in whose favour such Award is made.
Amended June 2011 Amended June 2007 June 2002
HARDWOOD CODE OF PRACTICE All Timber Trade Federation (TTF) members dealing in hardwood and associated products are required to adopt and comply with this Code of Practice for use as a public and promotional document forming an integral part of the TTF Code of Conduct.
Its aim is to assist members in the promotion of their company’s efforts to correctly supply accurately marked and labelled products and to ensure the exposure of those known to be breaching the Code as a result of wilful product mis-labelling or mis-marking.
This Code will apply to all hardwood products of any dimension and is binding on all TTF Members dealing in such goods.
1.
No Member will deliberately misrepresent any hardwood product offered for sale in terms of species, quality, grade, dimension, measure, moisture content or any other aspect.
2.
Where appropriate, every effort will be made to ensure that products supplied will be correctly marked. Any pack or board markings where present must correctly and accurately represent the timber which they refer to in terms of species, quality, dimension and whether or not kiln dried.
3.
Where products are offered as made to BS or BS EN standards, or the recognized standards of producing nations, Members will ensure that all the specification requirements of these standards are adhered to. In instances where no contractual reference is made to any specified standard, or specific agreement between the parties, the dimensional tolerances for sawn and processed hardwood will be as per BS EN 1313, Part 2.
4.
The conversion to metric measure of hardwood purchased in imperial dimension for sale in the United Kingdom will take account of the requirements given in the National Hardwood Division Metrication Code.
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