Members’ Directory and Buyers’ Guide 2014
TTF Code of Conduct
The Code of Conduct demonstrates the Timber Trade Federation’s commitment to delivering quality and service. Our Members are committed to the highest standards of professionalism and integrity in the conduct of their business.
The Code of Conduct sets out the principles by which Members agree to behave. Members will not knowingly misrepresent facts or mislead any customers or suppliers concerning any aspects of the goods and services they provide. They also agree to abide by specific codes of practice relevant to their business.
Importantly, our Environmental Code of Practice commits TTF Members to the highest standard of environmental practice. Our responsible purchasing tool (RPP) enables them to comply with the requirements of the EU Timber Regulation.
Our Members are committed to providing clear, responsive and user-friendly procedures to deal with complaints should they arise. If they fail to deal with a given problem, a customer may then initiate a complaints procedure under this Code.
The complaints procedure also gives the TTF powers to address alleged breaches of this Code of Conduct.
This document sets out the Code in its entirety but should you require any further information then you can call 0203 205 0067.
The Code is also available on the TTF website –
www.ttf.co.uk
John White Chief Executive Timber Trade Federation
www.ttf.co.uk
23
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80