tomers, which they feel is a simple con- cept for success that works.
“The bureau’s reason for being is to cre- ate economic activity and growth for the destination it represents,” says Decker. “It does that by helping its mem- bers and the local hospitality providers it represents to achieve their business objectives - like higher hotel occupan- cies, more meals sold, more audio-visu- al demands met, etc.; and that happens when they help our customers meet their business objectives, such as more meeting attendees, better sales for trade show producers...”
“We achieve all parties’ objectives by ensuring our customers’ experiences in our destination are unparalleled by those they find elsewhere,” he adds. “And that’s easy to achieve when each player in our 300-plus membership base of hotels, restaurants, attractions and services is dedicated to providing
excellence at every point of contact with our guests.”
At the Philadelphia Convention and Visitors Bureau, communications man- ager Khaila Edward discusses the array of services the bureau provides in order to help planners make the most of their meetings in Philadelphia.
“We assist in providing meeting plan- ners with suppliers to meet their needs, from advertising to security, catering to tour bus rentals,” says Edward. “We assist in recommending and securing special event venues. We partner with a pre- ferred vendor for all on site registration staffing needs. We provide quantities of our Official Visitors Guide, which lists historic sites, museums, sports facilities, shopping, entertainment and restau- rants, and features a full-color map.”
She continues, “We develop customized websites to promote attendance to
The Pocono
Mountains CVB can help planners with everything they need, from site vis- its and RFPs to arranging for group activities, spousal adventures and so much more.
Mid-Atlantic EVENTS Magazine 41
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