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services ■ 2013 Highlights in Member Services


• New Bill, New Lower Rate. Choctaw Electric issued its newly designed electric bill in October, 2013 to provide members with a more “user-friendly” statement. Te new format provides a comprehensive breakdown of fees and charges, and includes a one cent per kwh decrease as a result of improved efficiency in CEC operations.





Shelter from the Storm. Te devastating EF5 tornado that plowed through Moore, Okla. on May 20, 2013 sparked hundreds of calls to CEC from members interested in CEC’s storm shelter loan program. Over 100 applications for CEC storm shelter loans were approved following the storm. By the close of 2013, 130 co-op members enjoyed greater safety and peace of mind with an in-ground storm shelter.





Youth Tour Turns 50. Choctaw Electric joined the other Oklahoma co-ops in celebrating the 50th anniversary of the Rural Electric Youth Tour. Choctaw Electric began sponsoring teens on Youth Tour in 1964. Over the years, CEC has sponsored 122 teens on the all-expenses paid trip to Washington DC. For teens, the Youth Tour experience builds lifetime friendships and encourages greater citizenship and participation in all levels of government.





Energy Efficiency Loans. Helping members make their homes more energy efficient is the goal of CEC’s energy efficiency loan program. CEC loans pay for new appliances, HVAC systems, electric water heaters, storm windows and door and more. Loans also cover less expensive items such as caulking, weather stripping, glass replacement, and small appliances such as room air conditioners. In 2013, 30 CEC members took advantage of this co-op program to increase their living comfort and improve the efficiency of their home.


• Co-op Connections. Trough this national electric co-op savings program, Choctaw Electric members have saved over half a million dollars on prescription medicine costs. In 2013 alone, co-op members saved 41 percent on doctor-prescribed medicines, for a total annual savings of $60,014.59. Co- op Connections Healthy Benefits also offers savings on eyeglasses, eye exams, hearing aids hearing checks, chiropractic visits, dental care, lab work, and MRIs. Or use the card to save on goods and services including car care, tools, clothing, tools, flowers, rental cars, lodging and more at thousands of participating retail businesses. Check out ways to save at www.connections.coop.





Pay Ahead Power. Installing thousands of automated meters across CEC service territory helped make advanced services such as prepaid metering a reality in 2013. Prepaid metering


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Programs such as prepaid metering help CEC members by providing greater payment flexibility. Prepaid members pay in advance for the electricity they use. The process eliminates the need for non- refundable connection fees and charges associated with late payments, disconnects and reconnects.


allows members to pay for their electricity in advance, much like a prepaid phone card. Because prepaid members tend to pay closer attention to how much energy they are using, the result is greater energy savings and lower bills. Paying in advance also eliminates the need for a connction fee, and does away with charges associated with late payments, disconnects and reconnects.





Energy Advice for Poultry Farms. Helping poultry farms reduce energy costs is important to Choctaw Electric. In 2013, CEC assigned a professional energy advisor to serve the needs of poultry farms on co-op lines. CEC’s poultry account advisor is available around the clock to help local growers with energy-related problems and find affordable energy solutions.


• Chill New Year. 2013 past with an icy blast that leſt over 10,000 CEC members without power. Te storm on December 5, 2013, similar in fury to the storm of 2000, found CEC better prepared. While damages to co-op infrastrucure climbed to over $1.2 million, the co-op’s agressive right of way maintenance plan resulted in fewer and shorter outages, with power restored to more than half of the affected members in four days.


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