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Outage Management System (Cont. from page 1)


The Outage Manage- ment System has been years in the making. The task of going from ana- log to digital meters was completed several years ago. The digital mapping of our system seemed to take a long time to complete and is con- stantly being upgraded. The GPS mapping of our trucks has been complet- ed and even upgraded. With NISC’s Outage Management System, Cimarron Electric is able to respond quickly and effi ciently to both minor and severe outage situations. The ability to collect the right data quickly, in times of outages, and relay that information to our workers and to our members is exciting.


Member


Ross Barrick and Sandy Turner in the Command/Dispatch Center


Communications Looking back in the past, it was almost impossible to get outage informa- tion out to our members. During major outages, the phone lines were always busy. We tried to leave updates on answering machines and local me- dia. With the OMS, we have a phone recognition system that ties your calls into your electric account. The amount of, and reli- ability of information is so much better. Jeff Hyatt,


Employee Communications Stephanie Jones, IT Director, oversees all of the Outage Management System. Employees all have I- Pads to receive and send information. “We can access the maps, the whole outages picture, individual out- ages and all of our members accounts on the I-pads in the fi eld, said Jones. “ We currently completed a color coded upgrade (on the pads) that shows each phase of the lines in its own color from the substation, out to each individual service. We still maintain radio and cell phone contact with our employees in the fi eld. We can see them on the maps with our GPS system and we always communi- cate as we are working on the lines. Ross Barrick and Sandy Turner work in the Dis- patch / Control Center. They communicate with men in the fi eld and are constantly looking at OMS data. When asked about the changes they have seen in the Control Center, Sandy said,”We have so much more information to work with now, than before. I love it.” Ross replied, “In addition to quicker responses, OMS increases safety. Visualizing our crews positions is important, especially when re-energizing line.” Cimarron Electric Cooperative CEO, Mark Snowden, added, ”Knowledge is Power. The more information we can push into the fi eld, the better equipped we will be.”


Cimarron Asst. Manager, said, “Members can now look online with their phones, pads or computers and see where outages are as they occur. They can also gain additional information about the outages through our social media pages. Our Facebook followers really like to see posts about what is hap- pening in the fi eld. It’s neat to see photo’s on line that our linemen send in.”


Keep us Current


We need to keep your current phone numbers in our records. These phone numbers are used to identify your electric account. The quickest and best way to update your phone records is to go to Cimarron’s website at www.cimarronelectric.com and click on the SmartHub link. Once logged in, go to My Profi le and then My Information and then Under Billing and Contact Information, change or update your phone numbers! In the future, members will be able to text in outages on their phones and will get a reply text back.


Engineering Models


The information that is used by the OMS is also information that helps us design and run analysis for future loads. It is the building block of every- thing we do at Cimarron Electric.


Dodging the Bullet


We can’t always be so lucky to miss the “ice storm or tornado bullet.” When it does come, it sure is nice to have OMS to help us respond safer and quicker to storm outages.


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