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■ currents ask your co-op


Q. A.


I called to report an outage, but your crews drove right past my house and didn’t stop. Why?


Following a major power outage, Choctaw Electric hears this question—a lot. Already frustrated


and inconvenienced by a lack of power, co-op members feel ignored when repair crews blow by seemingly unaware of their situation. Truth is, there may be several reasons why a crew can’t stop— they may be en route to a location where a live line is down, they may need to inspect breakers or transformers along your main line, or they may need to restore power to critical infrastructure, such as rural water lines.


Co-op crews must repair damage to parts of the system that bring power to you first, such as transmission lines and substations, before they can turn their attention to individual homes. The goal is to restore power to the greatest number of people as quickly as possible. It does little good to repair lines to your home if a larger problem exists at the substation or along main lines that could be several miles from your location.


The graphic on page 7 illustrates how power is restored following a major outage. Please take a look as it might help you understand the restoration process. Above all, please know that our crews truly understand your frustrations, and are making every effort to restore power to your home as quickly as possible.


Do you have a question for your electric co-op? If so, we’d love to hear from you. Please submit your questions by mail or email to:


Jennifer Boling


Choctaw Electric Cooperative PO Box 758, Hwy 93 North Hugo,Oklahoma 74743


Email: jboling@choctawelectric.coop. New Fees for Driving Class


The AARP Safe Driving Class offered through Choctaw Electric Cooperative will change its class fee beginning January 1, 2014.


The cost for the eight-hour course is $15 per person for AARP members; and $20 per person for others. The class fee includes all course materials.


To enroll in a class, please contact Brad Kendrick at 800-780-6486, ext. 248.


Cabin Owners Should Provide Pole Numbers


Choctaw Electric Cooperative wants to remind seasonal cabin owners to please post their CEC pole number so that cabin visitors can easily locate it. While many owners post the Choctaw Electric outage line(800-780-6486), they fail to include the account number, account holder’s name, pole number or meter number. Without this information, outage reports from cabin visitors can’t be serviced as efficiently.


Most cabin owners or management groups make sure their rental cabins contain an information booklet with pertinent local telephone numbers. Please make sure this booklet includes the CEC meter number and⁄or pole number, along with our toll-free telephone number.


We want your visitor’s stay in southeast Oklahoma to be the best possible experience. Keeping this information handy for visitors will help CEC restore power as quickly as possible.


Need help paying your bill?


If you are struggling to pay your electric bill, your electric co-op can help. CEC’s billing department provides a list of resources and social services that are available to members who need financial assistance. Please call your co-op at 800-780-6486, ext. 204.


Find Answers Online


If you haven’t viewed it lately, your co-op website is one of the quickest ways to find answers to many common questions.


CEC’s website includes information and enrollment forms for payment services such automatic draft, average monthly billing, prepaid billing and more.


For members who are building a new home or building, the website includes information on connects, service transfers and disconnects.


Interested in wireless Internet service? Find prices and service applications for CEC and Valiant Telephone Internet service under the Service menu.


Those interested in applying for a CEC appliance loan, water heater loan, storm shelter loan, or a loan for storm windows, insulation, or other energy efficiency upgrades will find details and loan applications under CEC Loans on the main menu.


From membership information, bylaws and co-op history to classified ads and job applications, your CEC website is a valuable and convenient resource. Please pay us a visit at www.choctawelectric.coop.


Co-op safety class available for school children


With the damage that results from the recent ice storm, now is a good time to remind kids about electrical safety.


CEC offers safety demonstrations for kids that makes learning about safety fun and educational. The course uses tools, toys and even hot dogs to demon- strate the power of electricity.


For more details or to schedule a free safety program, please contact Brad


Kendrick at 800-780-6486, ext. 248.


4 | january 2014


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