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Special plan in effect during cold months


ROVIDING uninterrupted electric service during periods of severe weather is a priority for Northeast Oklahoma Electric Cooperative. Rules enforced by the Oklahoma Corporation Commission (OCC) specifically address the disconnection of service for residential coopera- tive members during these times. As the winter months approach, the cooperative is required to provide its member- ship essential information con- cerning service disconnection. Following is an explanation of the OCC rules, meant to provide you with a concise and accurate explanation of how the rule may affect you. Cooperative bills are mailed in monthly cycles. If a bill is not paid in 20 days, a cut-off notice serves as a reminder to pay the bill or to


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make arrangements with the cooperative if you are unable to pay the bill in full.


If you contact the cooperative, you will be advised of


the following options: • A list of public service agencies available to assist eligible persons. • A deferred payment plan referred to by the coopera- tive as a “one-time agreement” that meets the requirements mandated by the OCC. • The opportunity to notify the cooperative that a life- threatening situation exists, including supplying proper documentation from a physician.


F someone in your household relies on electrically- powered life-support equipment, your account should have a special designation in Northeast Oklahoma Electric Cooperative records.


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NEOEC adds a special notation in its system for mem- bers who require life-support equipment. Your help is needed to keep this list current.


If we are planning a power outage for line maintenance or construction, we will call the people noted in our com- puter system with advance warning of the outage and give an


6 Northeast Connection


After November 15, if arrangements are not made within ten (10) days of the cut-off notice being mailed, every effort will be made to provide a second notice of disconnect. The OCC requires this contact be made by telephone, in writing, or in person at least 48 hours prior to the actual disconnect between November 15 and April 15. The cooperative’s primary delivery method for second notices is United States Postal Service First Class Mail. If no arrangements are made after the second contact, the cooperative will disconnect the service. If you wish to pay your past due balance and trip fee at the time of discon- nect, credit or debit card will be the only form of payment accepted by field personnel.


If you are on the list for discon- nection but our employees have not


yet arrived, you may make payment over the phone with a debit or credit card. Payment must be received before employees arrive to disconnect the meter or within 10 minutes of their arrival on the premises. Once service has been disconnected, you will be required to pay all past due charges, trip fees and a suffi- cient deposit on your account if you do not have one prior to reconnection of service.


The cooperative will work with members who find it helpful to defer a portion of their bill in months when weather results in higher usage. We urge you to contact the cooperative if you have a balance considered past due.


Register life support equipment with cooperative


estimate of how long the power will be off. Weather can cause unexpected power outages. If the power should go out during a storm, our line crews will give priority to the homes noted in our system on medical life support. If you are a member with medical life support equip- ment in use in your home, contact the cooperative today at 1-800-256-6405 and request that a form be mailed to you. The form must be completed by your physician. It could mean the difference between life and death during an emergency.


if necessary, and change the batteries in your smoke detectors. Also go over the home fire evacuation plan with your family. With upkeep in the fall, you’ll have peace of mind in the winter and more time to hibernate.


Take time to review home fire safety T


HE introduction of the home heating season brings new potential for fire hazards, so take a moment to review fire safety in your home. Check and replace fire extinguishers


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