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PAGE 4 | NOVEMBER 2012


CONTACT US


Tri-County Electric Cooperative 302 East Glaydas P.O. Box 880 Hooker, Oklahoma 73945


 8 a.m. - 5 p.m. Monday - Friday


580-652-2418 : 800-522-3315 : info@tcec.coop





PAYMENT OPTIONS (Self-service kiosks) Kiosks are located in: Beaver, Boise City, Elkhart, Goodwell, Guymon, Hooker


(Account Online) www.tcec.coop


 (Autodraft) Call 800-522-3315 to enroll!


 Call 800-522-3315 to enroll!


 800-522-3315


 302 East Glaydas, Hooker, Oklahoma


 District 1


District 2 District 3


Ronny White


District 4 C.J. Mouser District 5 District 6 District 7 District 8 District 9


Joe Mayer Larry Dunn


Shawn Martinez Cletus Carter Larry Hodges


 S


ervice for Tri-County Electric’s members is of utmost importance. While regular business hours are 8


a.m. to 5 p.m. Monday through Friday, the cooperative has ensured members can service their account and call for help anytime they need it.


Members can manage their account online anytime at www.tcec.coop. Besides making payments, members can view their energy use, analyze their bill and track their account history. They can also contact the cooperative via email to memberservice@tcec.coop and it will be answered within one business day.


Jimmie L. Draper Erwin Elms


If a member has an outage or needs to make a phone payment, the cooperative has ensured members can speak to a live person around the clock. It contracts with the Cooperative Response Center 


“CRC makes sense for the cooperative’s members from both a cost and a service perspective,” Zac Perkins, Tri-County Electric vice president of Corporate Services said. “Their representatives are friendly and knowledgeable and they have the resources to help a high volume of


callers in a short amount of time. This is helpful in the event of an outage.”


CRC has three call centers and its representatives are familiar with Tri-County Electric’s services. Representatives even have access to some account information so they can answer billing questions and take payments as well as handle outage calls.


“We couldn’t provide the level of service after hours that we do without CRC,” Perkins said.


Members can make their call go smoother by ensuring their telephone  representative who answers your call may use your phone number to access your account. Also, members should ensure the service address description on their bill is as accurate as possible. This is especially important for members  address. The service address description is sometimes used to handle outages.


 hours, know that you are in capable hands with CRC. 


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