Industry Update
GATEGROUP HELIOS
LSG SKY CHEFS
gategroup awarded contracts with United
gategroup has unveiled three-year contracts totalling more than CHF 430 million in revenue with United, the world’s largest carrier by traffic.
This award was part of a tender that covered the majority of United’s contracts with gategroup brand Gate Gourmet. Gate Gourmet renewed more than 90 percent of its contracted revenue on tender. The contracts include extensions in catering and provisioning service at three of United’s core connecting hubs at Chicago O’Hare, San Francisco and Washington Dulles, as well as additional volumes in San Francisco and Washington Dulles.
In addition to the three hub locations, Gate Gourmet will continue to provide services to United in spoke cities Columbus, Jacksonville, New Orleans, and San Antonio. The agreements take effect Jan. 1, 2013, and run through December 2015.
“We are pleased to extend our long-standing relationship with United Airlines as a strategic partner and look forward to continuing our work with them,” said Andrew Gibson, gategroup CEO.
www.gategroup.com
Helios gets Virgin Atlantic kitted out
Virgin Atlantic’s new Upper Class cabin amenity kit supplied by Helios has been six months in the making. Its green credentials include the use of rPET*, a sustainable material made from crushed plastic bottles and a design that enables the passenger to double up use as a tablet or e-reader case for use when travelling. On inbound flights, the kit takes the form of a travel wallet. VA’s Premium Economy kit, also made from rPET*, is dark grey with a silver silk lining. This kit also doubles up as a travel wallet when back on the ground. The Economy kit includes revamped eyeshades featuring six different sunglasses designs. Passengers can collect a different set each time they fly and wear their special version of Kanye West’s Shutter Shades or Rayban’s Wayfarers whilst they sleep. Said Paul Sands, head of customer experience management for Virgin Atlantic: “Our new kits have been designed with a reusable factor in mind and we are hoping to see them being carried around by passengers once they reach their destination. So many of our customers travel with tablet computers these days so we wanted to take note of this and offer a solution for transporting them on board and back at home.
“Over the years, we’ve given out millions of amenity kits and you’d be surprised where they turn up - they really do have a life of their own after they leave the aircraft.
www.virginatlantic.com www.helios-mppd.nl
Alaska extends partnership with LSG
Alaska Airlines has extended its partnership with LSG Sky Chefs.
As part of this contract extension agreement, LSG Sky Chefs will continue to provide catering, equipment logistics services and exclusive food-for-purchase options for 25 locations across North America, with an average of 280 catered departures per day. In addition, the contract covers the provision of menu design, procurement and specifications, as well as equipment management and supply chain services to sustain a complete service provider relationship throughout the system. Joe Sprague, vp marketing Alaska Airlines said: “We look forward to our continued partnership throughout this new agreement, as we work to provide top quality food services to our customers while making the aircraft catering process even more efficient.” Pat Berkelbaugh, senior vice president Sales and Services at LSG Sky Chefs North America, added, “We are pleased to be Alaska’s preferred caterer and we are excited to grow and strengthen our business partnership with this key customer. This contract renewal pays tribute to our ability to build solid relationships in which we can continually improve our model in order to better support the customer.”
Alaska Airlines and Horizon Air, subsidiaries of Alaska Air Group together serve more than 90 cities through its network in Alaska, the Lower 48, Hawaii, Canada and Mexico.
www.alaskaair.com www.lsgskychefs.com
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www.onboardhospitality.com
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