• Work with a reputable organisation that
already has a footprint in Africa and has the ability to attract and retain talent • Things to look for in a shared service
provider is the ability to combine centralised strategic skills with on-the-ground, in-country, operational specialisation • The shared service provider should enable you to tap into collective, multi-disciplinary, integrated skills and experience and still get a solution tailored to your own particular needs • Look for a reputable service provider that has an established service delivery centre that provides flexible models from where you may draw integrated professional services • You should have access to a central pool of subject matter experts and proven methodologies and operational resources through in-country specialists who are supported by local offices • Work with a provider that has strategic partnerships in place with third-party suppliers, such as network operators and IT infrastructure providers, who have the same strategic approach and in-country operational experience.
Since there is fragmentation of people,
processes, technology and professional services, the answer then is to tap into integrated capabilities across all four areas. There is also very little depth of strategic and operational experience. Why not take advantage of a single, coherent source of experience that has been garnered across all industry sectors in many differently sized organisations in many different areas of the world, including Africa? And, if infrastructure is lacking, why not gain the Opex and Capex benefits of sharing infrastructure? In other words, if one applies the opposite of each negative, one can begin to create a realistic, cost-effective way of being in Africa as it reaches its tipping point.
The approach we suggest when expanding into Africa: • If you are unable to comfortably manage your own technology infrastructure and associated resource requirements, shared services is a viable option
Celebrating 30 years of inspiring Africa’s managers March 2012 | Management Today 77
This article, written by Francois Burger and Pieter Louw of Deloitte Business Process Solutions, talks about the challenges associated with expansion into Africa in terms of technology infrastructure and resources and ways to address this. If you would like to find out more, contact Burger or Louw at fburger@
deloitte.co.za or
pilouw@deloitte.co.za
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