Eliance (Pty) Ltd Deloitte Best Company To Work For 2011 survey Small company category: Ranked Number 1
In the last issue of the magazine we introduced you to the Deloitte 2011 survey with our interview with David Conradie, Human Capital Director. Here we feature one of the three category winners, with the other two in next month’s magazine.
E
liance is an organisation that develops enterprise solutions for organisations. They design software and wireless solutions to help their clients deliver excellent customer service and to unlock new revenue streams across numerous different touch points. They operate in the motor industry and are considered market leaders in terms of the services and products that they provide.
Eliance joined the Deloitte Best Company
to Work For (BCTWF) programme for the first time in 2011 and were awarded the accolade of Winner in the Small Business category.
Eliance comprises of four divisions. The first is the software application development team that build enterprise solutions. The second team develop internet based applications for mobile phones and other devices. The third team is their Call Centre where customer acquisitions, CRM and technical support reside. The last team is called EGGs – Extremely Gifted Geeks and forms their research and development division.
Employee wellness and satisfaction is
directly proportionate to customer satisfaction. Unhappy staff will result in unhappy customers. We had to ensure, from an external perspective, that our employees have the right frame of mind and the right work / life balance. We needed to independently identify areas where improvements were called for and we wanted to pitch ourselves as a BCTWF. We compete for staff within South Africa and the rest of the world. And in the programming software engineering environment that competition can be extremely difficult. But not only did we want to recruit the best
Marthinus Strydom, MD explained why Eliance got involved with the Deloitte programme; “We have been doing internal employee surveys as a method to gauge the efficacy of our employee welfare programmes and of our management practices for many years. But we felt a need to benchmark ourselves externally against our competitors, our peers and other organisations in South Africa.
50 Management Today | March 2012
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