COMMERCIAL FEATURE
Chess Telecom: WLR3 Migration Case Study
“We are due to roll
Chess Telecom has an extensive product portfolio including
out the new system
to our resellers in
lines, calls, mobile and broadband. Established in 1993, Chess September” Says
is one of the fastest growing companies in the UK, listed in the
Julie “allowing them
to have access to
Sunday Times Fast/Tech Track 100 for the last three years. all the benefits of
WLR3 without having
to invest in their own
I
n mid 2008 Chess decided they wanted functions across the business, including IT, solution, this will allow
to migrate to WLR3. “We wanted to operations and customer service. The goal them to give their customers a much improved
move now, rather than wait until the of the session was to specify how the new service on both provisioning and assurance”
last minute to switch over”, said Julie Wright, WLR3 ordering processes would integrate to
Operations Director. “WLR3 would also the company’s existing systems. The primary In the next Phase, Chess plans to complete
provide some immediate advantages to interfaces were with the in-house developed the provisioning integration. This will remove
our customers and resellers, including faster customer service system, based on Microsoft the need to rekey orders into WLR and will
ordering and better customer information”. .NET. The team identified areas where there automate the order processing for simple
was room for improvement – for example orders such as like-for-like transfers. They also
Chess drew up a short list of candidate the duplicate entry of an order into both plan to build a bespoke ‘Chess package’
vendors, eventually selecting the WLR3 solution the customer services system and the WLR2 order for new lines. Finally Chess hope to
from Singularity after a competitive tendering system. The output of the session was a use Singularity’s underlying business process
process. “We ran an onsite proof-of-concept project plan with clearly defined milestones management technology to automate general
for 2 days with the competing vendors to and deliverables. Singularity started the business processes around the organization
get a real sense of their product and their integration by looking at the Assurance side to cut down on manual steps and costs.
people” said Julie. “We liked Singularity’s of WLR3 (raising faults on lines). This phase is
business process efficiency background and now live, and Chess are receiving automated “The project has been a huge success”, says
their focus on Agile techniques for project information from Openreach via the Singularity Julie. “The automation of KCIs has freed up
delivery. They also had a good track record WLR3 solution which is integrated straight a lot of staff time, and we expect to see big
in solution delivery in the Telco sector”. into the customer services system, with no benefits from reduced manual entry and
manual intervention. This has removed the rekeying of orders this quarter. The system also
Working with Singularity, Chess launched the need for staff on the Customer Service team gives us visibility into our end-to-end processes,
project with a high-speed one-day scoping to ring the Assurance team to determine the which is helping us think of ways to make
session which brought in representatives from status of a fault – it’s already in the system. things even more efficient going forward”.
Need rapid transformation?
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with Singularity
visit www.singularity.co.uk/wlr3
Contact us NOW to
schedule a WLR3 demo:
Tel: +44 (0) 28 71267767
Email: telco@singularity.co.uk
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Chess Singularity Advertorial.in1 1 26/8/09 4:40:53 pm
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