NEWS
www.comms-dealer.com
C
David Pollock
OMMENT
Commsoft
offers new
Thus rolls out
To build
a great
sales app’
VoIP solution
company you
COMMSOFT RMS has extended
its modular range of solutions with THUS has rolled out a new low
need great
a new app’ called CommsOffice cost VoIP-ready connectivity solu-
people
Campaign for sales campaign man- tion called VoIP & Web Connect.
agement and auto dialling. Thus claims the product will
The application allows users offer small businesses an ‘easy
to create date effective campaigns migration’ path to IP Telephony,
containing the extensions, numbers doing away with the need to replace
REASONS TO NURTURE YOUR STAFF’S POTENTIAL
to be dialled and the performance or upgrade existing equipment.
Top tips on people development, by David Pollock, times so as to automatically dial a Running via Ethernet over
CEO at Chess. I am often asked what is Chess’ greatest list of selected customer numbers at fibre, VoIP & Web Connect is a
asset, and my answer is the same every time – it’s our a pace set by the administrator. single solution which removes the
people. To build a great company you need great Bonnie Church, Sales and need to run separate ISDN voice
Dan Cole
people. More often than not they will be the people Marketing Director at CommSoft and Internet lines by consolidating Dan Cole, Director of Products
sitting right in front of you. In every person is someone RMS, commented: “CommSoft is voice, Internet and data traffic over and Marketing, said: “By eliminat-
great just waiting to be discovered or set free to offering free demonstrations and a local access connection and into a ing the need to rent a BT ISDN
express their true potential. Your job is to find what free accreditation courses and dem- single integrated device. line, cost savings from VoIP & Web
they can be great at and then to help them grow. The onstration software.” The solution is built using the Connect are immediate. Creating a
thing to remember is if your people aren’t growing, She added that called numbers Samsung Ubigate gateway, offering VoIP network in this manner offers
your business won’t be growing. Invest in people are flagged with outcome results full routing capabilities, enterprise- access to a range of IP services,
development if you want your business to thrive. and can be blocked for future con- class switching capacity, VoIP and increasing efficiency and flexibility,
tact, if required. “Campaign num- best-in-class integrated security. generating further cost savings.”
I say to every new recruit at Chess that we are ber lists can be re-used, import-
an opportunity provider, we give our people the ed from previous campaigns, or
opportunity to grow their career but it’s up to them imported from a variety of sources
Calyx achieves Gold Partner
to grasp the opportunity and make the most of it. We such as CSV files of any ODBC
develop their belief in themselves, their core business
status in Avaya programme
compliant databases,” said Church.
knowledge, the skills they need in business and finally ICT Managed Service Provider Nick Morris, Channel Account
we work on their personal motivation. We show them
what could be possible in their career if they believe.
FCS expands
(MSP) Calyx has been awarded Manager, Avaya, said: “The suc-
Gold Partner status in the UK by cess of our relationship in Ireland
We believed in them when we offered them the job FCS continues to expand with 21 Avaya. The partners are aiming to demonstrates how well our organi-
now they need to believe in themselves. I believe new member companies joining replicate their success in Ireland by sations fit together. We fully expect
that if your people are happy, motivated and inspired so far this year. General Manager extending their joint initiative to to emulate the success we have
to achieve great things, then the customers will be Michael Eagle said: “The need the wider UK region. achieved in Ireland in the UK.”
happy and well looked after, which means the profits for companies to engage with the Avaya is also awarding the MSP Calyx’s customers include NHS
will be fine and the shareholders will be happy. development of regulation is more with Service Delivery Partner status Trusts, Local Authorities and com-
important than ever.” in the UK and Ireland. mercial enterprises.
Our growth creates opportunity for everyone in our
organisation to progress their career, to gain reward
and recognition and to achieve job satisfaction. The Hosted comms provider unveils
growth and success of our people underpins the growth
and success of our business. Remember that you don’t
new Invomo Application Centre
have to do this all on your own. In light of the current
economic climate, businesses can take full advantage HOSTED comms provider Inv- offer a better service to customers,
and apply for government fully funded training omo has launched a new web-based they also make businesses money
courses for people to develop their careers. Chess is interface, the Invomo Application by producing more opportunities
certainly doing so, by offering all Customer Service Centre, designed to ease end users to sell to the customer.
Team Members the opportunity to attend a course into a clear understanding of host- “In the insurance market, for
run by the ICS (Institute of Customer Services). This not ed apps and their benefits. example, Call Back Request has
only shows commitment to our people, but also our A number of demonstrations allowed one of our insurance cli-
commitment to the service we provide to customers. give potential users an overview ents to generate a steady stream of
of each application and how they new business and track potential
A couple of years ago, I attended a Fast Track event work in practice. customers more effectively.”
hosted by Sir Richard Branson, and I asked him what One example of this approach
Nick Wiley
The Application Centre pro-
the key to his success was and how he managed to is the Virtual Switchboard which The Centre also features an vides information on the follow-
recruit so many great people. The answer was simple... helps vendors manage incoming Interactive Guided Tour that takes ing Invomo applications: Call
grow your own people and promote from within. So, calls effectively. prospective customers through each Back Request, Call Recording,
if this outlook is good enough for one of the UK’s most Another explains how Virtual of the applications. Call Tracking and Blocking, On
successful entrepreneurs, hopefully it’s good enough for Lines facilitate IVR, SMS and web- Nick Wiley, CEO, commented: Request Routing, Virtual Lines,
you. Have a great month! based applications without having “Invomo provides the telecommu- On Request Routing and Virtual
n
to invest in capital equipment. nications applications that not only Switchboard.
10 COMMS DEALER SEPTEMBER 2009 www.comms-dealer.com
PG 10 News.indd 1 27/8/09 2:29:08 pm
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56