SHIPYARDS
NCA REFIT NCA Refit offers a high level of skills in the activities of refitting and repair of superyachts, megayachts and sailing yachts with a highly qualified team of engineers, architects and technicians. At the moment, the 100,000 square metres of operative space includes: a 200 X 35 metre dry dock, a floating dock for yachts of up to 3,300 tons, 2000 metres of pier, 8000 sqm of hard standing space, a 2000 sqm shed of storage area, personal offices for surveyors, captains and yacht managers, an upholstery department, crew member village with a reception, lounge bar, SPA, private gym and beautician. The facilities are also to be expanded in order to increase their on-site production capacity. For more details Tel: +39 0585 5062 or visit
www.ncarefit.com
that? Many clients return to a shipyard for a successive refit or maintenance period, testimony perhaps to the positive feedback that its clients have regarding their experience in the shipyard.
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RMK Marine in Turkey is a one of a kind shipyard having a wide range of products and services and the refit business is always very active with new and repeating clients. Özgür Numan the Yacht Department Director at RMK Marine Shipyard reports that in 2021, “Our refit activities saw a record business, with more than 70 yacht operations with the largest 8 yachts having an average length of 45 metres. The largest and perhaps the most exhaustive work was on board 75 metre Meserret III (ex. Leander G). Here the task was to accomplish a full renewal of the interior and all the related systems on a 700 m2
luxury area
including the addition of a 4-deck passenger lift. Accomplishing this project in 7 months during the pandemic condition was a great challenge and achievement.”
Yachts return to RMK because, “We give the same level of attention to every client, but obviously the relation with the repeating clients improves year after year as we better get to understand their needs and they also know us better,” says
REPEATING CLIENTS Many yachts return to the same shipyard year after year. But how or perhaps more importantly why do they do
Özgür Numan. He adds, “We also have a maintenance plan for repeating clients where we plan and quote the following winter period prior to the departure of the yacht. This helps a lot the crew and the owner to plan their following seasons time-wise and financially.”
While it is a fact that yachts do return to the facilities at a shipyard, it is often or not the owners that are the repeating customer. Stjepan Lučin, the Managing director at Adria Docks in Croatia says, “We think the key in this is that the total concept should be in the right balance which means price, quality and experience. Also, we think that everything mentioned above contributes to it. We like to put in just the little bit of extra effort and think that’s one of the reasons yachts like to come back to our shipyard.”
The Italian Sea Group believes, “The reason we are successful in attracting repeat business is because we keep our word over and above the contractual commitment, making people feel at home, creating a community, not putting the shipowners’ representatives in a position to ask for extra budget not agreed, creating a trust, making them feel confident. In 5 years we have done 125 projects and the new business has always come mouth to mouth.”
references. In much the same way one would check the bone fides of an aspiring stewardess so too should a good captain ask around. Just as reading the CV proffered by a pretty girl is not enough nor should a captain believe a yard representative, website or brochure. Captains should check and check again with colleagues who have recent first-hand experience of a yard.
10 REFERENCES
One final consideration captains need to take before booking a maintenance slot in a shipyard and that is
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