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Park Update


The fairytale is real!


Efteling, the fairytale theme park in the south of Holland, opened its doors to the public again on Wednesday 20 May. Three weeks later, the Park World team caught up with CEO Fons Jurgens to find out how guests were enjoying being back.


T CEO Fons Jurgens


o ensure Efteling was safe to re-open again, Fons and the team introduced a range of measures from a protocol that drawn up by industry


association Club van Elf and the Dutch Association of Zoos. “We put of a lot of work into the re-opening as we wanted to ensure that our guests and employees are always safe,” said Fons. “To do this, we had testing days in which employees and their families visited the park and some of our accommodation to test the new measures. Once we deemed that this was safe, we gradually increased the capacity for the park to allow our employees to get used to the new working methods, which are continuously evaluated and improved to keep both employees and guests safe.” For now, visitors are no longer able to turn up on


the day and visit Efteling. Instead, they must make reservations for a time slot to visit the park and buy tickets online prior to their visit in order to manage the capacity in the park. “This capacity means that guests will be able to preserve the correct social distance and in doing so be able to safely enjoy the same Efteling experience as they would have had before,” said Fons, adding: “The new signing and tape and


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the waiting areas are very visible of course – we do get compliments that our guests still feel safe and recognise Efteling as they remember it. We’re glad that the Efteling feeling is still intact!” Responding to questions about whether guest


behaviour had changed amid this ‘new normal’ and what their reaction was upon entering the park, Fons


JUNE 2020


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