G2E PREVIEW DRGT: Understanding and
Robust technology that meets players’ demands continues to drive DRGT’s global expansion. Find out more on booth 4405
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Question: DRGT will again be exhibiting at G2E in October; can you share with us the event’s significance to your business?
Jurgen: Our company was established well over a decade ago in Belgium, with us opening our Lima office in 2012, followed by offices in Mexico, Paraguay and Uruguay over the last 18-24 months. I mention our Mexican and LatAm offices in particular, as they are the very reason we are at G2E. Alex: Las Vegas, as an attraction, aside from its physical location, and G2E itself, provides me with an ideal opportunity to engage and entertain existing and prospective customers, and meet new ones. We do some really good business out of the
R Gaming Technology’s design mantra is simple: ‘Put the Player First!’, and it’s their unwavering commitment to this mantra that has seen the Company remain the
world’s fastest growing independent gaming systems and jackpot supplier. With an ever-expanding global footprint that
now extends to over 50 countries and in excess of 60,000 gaming devices, the Company is eyeing G2E Las Vegas as yet another opportunity to showcase its technology solutions to particularly its Latin American, Caribbean and Mexican customer base. Since opening its office in Lima seven years ago, its penetration in the region now extends to
DRGT interview: Systems technology that allows operators to measure, manage and reward their players better
DRGT’s Jurgen De Munck, Alfredo Moreno and Alex Stiglich look ahead to G2E Las Vegas.
exhibitions in the world, it is without a doubt an event we have to attend.
Q: Aside from your Mexican and LatAm businesses Jurgen, what sort of global spread does DRGT enjoy?
Jurgen De Munck
Jurgen: In addition to Alfredo and Alex’s businesses in Peru, Mexico, Colombia, Uruguay, and Paraguay, we also operate directly across Europe and Africa through offices in South Africa, Belgium,
Austria and Malta, and indrectly across Asia through our long-standing customer and partner RGB International. At present we operate across over 50 countries and on over 60,000 devices globally.
show, and attending is a simple non-negotiable. Alfredo: The value in attending G2E is the same for me. It is even closer for my customers; and in my view, as one of the top two gaming
74 SEPTEMBER 2019
Q: What are the main products driving this growth?
Jurgen: We are a systems company, it remains the core which the bulk of our development and product scope is built around. We are
continually researching new technologies and adding features and products to our system in order to better enable casino operators to measure, manage and reward their players better. While ease-of-use and functionality (and flexibility) are integral to our systems success, so is robustness. Aside from our management system itself, our BlackJack11’s tables jackpot game continues to generate significant player interest, and as a result opertor revenues, which in turn has driven demand. Finally I would say that, based on the
general technological advances in customer relationship and retention management across all business sectors, that our integrated player loyalty customer engagement tools like our drScreen player interface units and our media manager software are becoming more and more sought after.
Q: Referring specifically to your management system, I believe it has had some major developments done to better cater for the tables market?
Alex: Slots have always been at the forefront of management systems development based simply on the technology they use. Table games on the other hand remain very manual and labour intensive, which has positives and negatives; It creates great customer engagement
opportunities, but as technology progresses, that personal touch was lost as table staff spent more and more time having to manually capture game play data. Our Tables Management System now
seamlessly integrates table game play data into
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