ERT AWARDS 2024 Turning Point Award
Winner: Dacombes of Wimborne Dacombes of Wimborne is no stranger to the ERT Awards, and this is the first of two accolades the retailer picked up this year! Its 5,000sq ft destination store has seen a lot of changes in recent years, not least the unveiling of a new home
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cinema demo room, an upgraded demo kitchen, and investment in renewable energy sources to help power its hundreds of products. On top of this, the store also features a multi-media room, complete with motorised projector screen and 5.1 sound system, and a smart home apartment including networking and Wi-Fi infrastructure and multi- room audio, plus a huge range of TV, audio and accessory products. Dacombes has a huge front shop window that it constantly utilises to
create engaging and eye-catching displays. To celebrate its Centenary it designed a nostalgic display featuring classic radios and television sets from over the decades; and at Christmas the retailer goes above and beyond with its decorations! The ERT Awards judges were impressed with the changes that Dacombes has been making. The retailer boasts hundreds of five-star reviews on TrustPilot and the company immerses itself in local events in order to connect with its customer base. Dacombes sponsors the annual Wimborne Folk Festival and earlier this year it even set up and hosted its own food festival in the town! “It is really amazing to be recognised for all the hard work we’ve put in over the years to create the business that we have today,” comments Managing Director, Matt Renaut. “It is testament to all our hard-working staff and the effort they all put in day in, day out. “Winning this coveted Turning Point Award truly brings attention to how good, not just we are, but every forward-thinking retailer that enters the ERT Awards. “This year’s event was brilliant as always; not just because we won two awards, but it’s just great fun and brings everyone in this wonderful industry together!”
Best Manufacturer/Supplier Customer Service Winner
Haier Smart Home UK & Ireland
Haier Smart Home triumphed at the ERT Awards, winning the coveted Best Manufacturer/Supplier Customer Service award. This prestigious honour recognises Haier’s relentless commitment to excellence in both customer service and product quality, marking a major milestone for the brand. Haier’s success is driven by its core values of approachability,
responsiveness, and proactivity. Dan Heath, National Sales Account Manager – Kitchens, tells ERT: “At the heart of our business is a relentless drive to deliver the very best service to our customers, underlining the company’s unwavering focus on customer satisfaction. This philosophy is embedded from product development to aftersales care.” Mr Heath says Haier’s success is down to its strong partnership with
its retail network. The company’s ‘Zero Distance to the Consumer’ approach ensures every interaction is personalised and meaningful, while regular training guarantees that engineers are equipped with the latest knowledge. Its cutting-edge technology and expert support ensures Haier remains a trusted brand for both retailers and consumers. The Haier team celebrated the win in style at the ERT Awards, enjoying the opportunity to network with industry peers and recognise the outstanding achievements of the sector… “It’s always an incredible experience,” Mr Heath adds, reflecting on the excitement of the event and the chance to catch up with colleagues. He also highlights the significance of the ERT Awards in driving innovation across the industry… “These awards inspire us to push boundaries and evolve our products to meet ever-changing consumer needs. The event is a true celebration of the people and products shaping the future of this fantastic industry!”
L-R: Kam Kandola from D&G, with Dan Heath and Peter Powell from Haier UK, and ERT Awards host Shaun Williamson
Bluestem Group was awarded Highly
L-R: Luke Osbourne from Electrical Safety First, Matt Renaut from Dacombes, and ERT Awards host Shaun Williamson
Commended in this category
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