Management certifications
ISO9001 66 Crown Worldwide Group sites around the world are ISO9001 certified, meaning those sites have been assessed to meet the international standards of quality management.
ISO14001 33 Crown Worldwide Group sites, including in the UAE, UK, Japan, China, Ireland, Vietnam, Turkey, USA, Italy, Norway, Malaysia, Sweden and Indonesia, are IS014001 certified. ISO14001 sets out criteria for an environmental management system.
ISO27001 27 Crown Worldwide Group locations, including in the UK, Vietnam, Japan, Ireland, Singapore, India, Hong Kong and China are ISO 27001 certified, an international standard providing direction for an information security management system, enabling organizations to manage their information security.
ISO45001 19 Crown Worldwide Group sites across the UK, Ireland, China, Hong Kong and Indonesia are ISO45001 certified, meaning those sites meet the international standard for health and safety at work, developed by national and international standards committees independent of government.
Anti-Bribery and corruption
To ensure compliance with our zero-tolerance approach towards bribery and corruption, we provide all new hires with training on our Anti-Bribery and Corruption Policy during their induction period.
Additionally, all employees receive regular and relevant training on how to implement and adhere to this policy. Last year, 90 per cent of staff completed our mandatory, yearly anti-bribery iLearn course, aimed at equipping staff with knowledge on the signs to spot when it comes to bribery.
Reporting ethical and compliance incidents
Crown Worldwide Group provides an anonymous reporting mechanism to facilitate easy and accessible reporting of possible illegal, unethical or improper conduct when the normal channels of communication have proven ineffective or are impractical under the circumstances. Our Ethics and Compliance Hotline is available 24 hours a day, seven days a week, to all Crown employees, clients, Service Partners and others in a business relationship with Crown. All submissions result in an alert to Crown’s Chief Risk Officer only and the Hotline is designed to protect confidentiality and anonymity, if requested.
The number of reported incidents is used to measure the effectiveness of our processes and instills confidence in our employees and clients that our ethics will not be compromised.
In 2022, there were no incidents of corruption reported.
48 Our People & Business | Sustainability Report 2023
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