Shifting to services that support our clients in reducing our collective environmental impact


We understand that working to reduce the impact of our operations is only half the battle and that it’s essential the entirety of the value chain collaborates for powerful, collective reductions in carbon emissions.


To that end, we are looking at the services we offer to clients to ensure the value we create is better for the environment. Here we detail and update on some of the service innovations we have introduced and highlight how they are driving greater environmental benefit.


In 2023, we will build on our existing work in this area, with significant enhancements to our sustainable services across all business divisions.


22 Our Climate & Environment | Sustainability Report 2023


Doing ‘exXtra’ to reduce waste-to-landfill in Hong Kong


exXtra, a service launched by Crown in Hong Kong in 2022, is helping customers store goods that they do not currently have room for in their homes, but that they also do not want to throw away. Customers use an app to request crates from exXtra, which they fill with personal affects and then are then taken away for storage until the customer requests access, and the crate is taken back to their home.


This innovation shows how we are using our assets to add greater value and simplicity for customers, while providing a more energy efficient way for them to store personal items.


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