Our people: a diverse and engaged team A word from Magali Delafosse, our Group Vice President for Human Resources
It is not lost on us as a business that across the world, 2022 was a challenging year for people and families. The pandemic brought about fundamental changes to our way of life, and while restrictions were lifted entirely as the year went on, people were still adjusting. The cost of living soared – with energy and goods increasing in price. We know that this impacted so many of our people.
But I am proud that as a business we were able to stand by those who commit so much of their time to helping us deliver value for our customers. Across the world, the hard-working members of my team ensured the provisions and resources were in place to support our people. I’m pleased to spotlight some of those initiatives here, from mental health apps to employee assistance programs.
We continued to support the development of our people, too – with the continued growth of our iLearn platform and the successful launch of a global mentoring program.
Finally, the work we have been doing to celebrate and promote diversity, equity and inclusion is a particular source of pride to me. We are a broad church, encompassing people with a huge range of faiths, heralding from 82 different nations and myriad cultures. We speak 57 different languages and wear our diversity and difference as a badge of honor.
The results of our annual employee engagement survey in 2022 show that in each of the areas I’ve touched on, we are on an upward trajectory. But by its very nature, Crown is a business that doesn’t stand still. When a score is in the high 80 per cent, there is room for 20 per cent improvement.
As such we are constantly looking at ways to drive up our scores, by introducing new concepts and initiatives that increase opportunity, equity, happiness and health at work. I look forward to 2023 being a year in which we do more of the same.
Magali Delafosse Group Vice President, Human Resources
29 Sustainability Report 2023 | Our People & Business
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