INNOVATION REPORT 2023
trends in the UK travel industry, 2017-23* 54%
Biggest spend rise in 2022 was Computer Services by Travel Agents
dzƨƢį £50į £40į £30į £20į £10į
Fig 15: TOTAL HARDWARE SPEND BY TRAVEL SECTOR, 2017-23
2017 2019
2018
2021 2020
2022 2023
Passenger Water Transport
Only spend cut in 2022 was Telecom Services by Hotels
-1%
Biggest predicted rise in 2023 is Software by Air Passenger Transport
36%
Computer Services is forecast to be largest IT spend category in 2023
31%
£250į £200į £150į £100į £50į
Passenger Air Transport Hotels Travel Agents Fig 16: TOTAL SOFTWARE SPEND BY TRAVEL SECTOR, 2017-23
2017 2019
2018
2021 2020
2022 2023
Passenger Water Transport
£400į £350į £300į £250į £200į £150į £100į £50į
£200į £150į £100į £50į
Passenger Air Transport Hotels Travel Agents Tour Operators Fig 17: TOTAL COMPUTER SERVICES SPEND BY TRAVEL SECTOR, 2017-23
2017 2019
2018
2021 2020
2022 2023
Passenger Water Transport Passenger Air Transport Hotels Travel Agents Tour Operators Fig 18: TOTAL TELECOM SERVICES SPEND BY TRAVEL SECTOR, 2017-23
2017 2019
2018
2021 2020
2022 2023
Passenger Water Transport
£200į £150į £100į £50į
Passenger Air Transport Hotels Travel Agents Tour Operators Fig 19: TOTAL IT AND TELECOM STAFF SPEND BY TRAVEL SECTOR, 2017-23
2017 2019
2018
2021 2020
2022 2023
Passenger Water Transport Passenger Air Transport Hotels Travel Agents Tour Operators Tour Operators
TRAVOLUTION.COM — OCTOBER 2023 — 35
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