INNOVATION REPORT 2023


CONTINUED RECOVERY


Sector ‘to spend £2.23bn this year’


The travel sector’s spend on IT in 2022 hit an all-time high of £1.93 billion, underlining the industry’s continued recovery from the pandemic. TďóǝƛĉŭśóǝƃËšǝšĨĒĉďŨĨƉǝĨĺƃóśǝŨďËİǝŨďóǝ


dzƣƿƫƪǝæĒĨĨĒĺİǝŘśóíĒçŨóíǝæƉǝŨďĒšǝśóŘĺśŨǝĨËšŨǝ ƉóËśǝæŭŨǝšŨĒĨĨǝśóŘśóšóİŨóíǝËǝšŨŭİİĒİĉǝƥƪȎǝ ŭŘŨŭśİǝĺİǝŨďóǝƤƢƤƣǝƛĉŭśóǝĺĈǝdzƣƿƥƪǝæĒĨĨĒĺİƿ ZËšŨǝƉóËśǛšǝŨĺŨËĨǝƃËšǝËĨšĺǝƧȎǝďĒĉďóśǝ


ŨďËİǝŨďóǝŘśóƂĒĺŭšǝśóçĺśíƿ =ĺśóçËšŨǝšŘóİíǝĈĺśǝŨďĒšǝƉóËśǝĒšǝ


dzƤƿƤƥǞæĒĨĨĒĺİƺǝƃďĒçďǝƃĺŭĨíǝĈËśǝšŭśŘËššǝ ËİƉŨďĒİĉǝŨďóǝšóçŨĺśǝďËšǝšóóİǝšĒİçóǝŨďĒšǝ śóŘĺśŨǝƃËšǝƛśšŨǝŘŭæĨĒšďóíǝĒİǝƤƢƢƪƿ


TRAVEL SECTOR COMPARISONS DĒĉďǝśËŨóšǝĺĈǝĒİƜËŨĒĺİǝďËƂóǝçĺİŨĒİŭóíǝŨĺǝ ĒįŘËçŨǝçĺįŘËİĒóšǛǝçĺšŨšǝŨďĒšǝƉóËśǝæŭŨǝ šŘóİíĒİĉǝĺİǝGTǝďËšǝśóįËĒİóíǝËǝŘśĒĺśĒŨƉƿ TśËƂóĨǝ ĉóİŨšǛǝGTǝšŘóİíǝĨËšŨǝƉóËśǝĺĈǝ


dzƧƤƥǝįĒĨĨĒĺİǝæśĺŭĉďŨǝŨďóįǝæËçĥǝĒİŨĺǝ šóçĺİíǝŘĨËçóǝËįĺİĉǝŨďóǝƛƂóǝšóçŨĺśšǝƃóǝ çĺƂóśƺǝæóďĒİíǝ ĒśǝTśËİšŘĺśŨǝ ǍdzƨƦƪǞįĒĨĨĒĺİǎƺǝŘŭšďĒİĉǝDĺŨóĨšǝĒİŨĺǝŨďĒśíǝ ƃĒŨďǝdzƦƦƧǝįĒĨĨĒĺİƿǝTďóǝƉóËśǝæóĈĺśóƺǝĒİǝ ƤƢƤƣƺǝDĺŨóĨšǝďËíǝĺƂóśŨËĥóİǝTśËƂóĨǝ ĉóİŨšǝƃĒŨďǝËǝdzƥƨƫǝįĒĨĨĒĺİǝĺŭŨĨËƉƿ İǝŭŘĨĒĈŨǝĺĈǝƨƤȎǝĒİǝTśËƂóĨǝ ĉóİŨǝGTǝ


šŘóİíǝĒİǝƤƢƤƤǝƃËšǝæƉǝĈËśǝŨďóǝæĒĉĉóšŨǝĒİǝ ŨďóǝŨśËƂóĨǝšóçŨĺśƺǝƃĒŨďǝ ĒśǝTśËİšŘĺśŨǝĒİǝ


šóçĺİíǝƃĒŨďǝËǝƦƤȎǝŭŘĨĒĈŨƿǝ TďóǝĒİíŭšŨśƉǝËƂóśËĉóǝĺĈǝƣƧȎǝĒİçśóËšóǝ


ĒİǝƤƢƤƥǝĒšǝóƈŘóçŨóíǝŨĺǝæóǝĺŭŨšŨśĒŘŘóíǝæƉǝ TśËƂóĨǝ ĉóİŨšǝËİíǝTĺŭśǝlŘóśËŨĺśšǝĺİǝ ƤƣȎǝśóšŘóçŨĒƂóĨƉƺǝËİíǝ ĒśǝTśËİšŘĺśŨǝĺİǝ ƣƪȎƿǝ¸ËŨóśǝTśËİšŘĺśŨǝËİíǝDĺŨóĨšǝËśóǝ æĺŨďǝŨĒŘŘóíǝŨĺǝśóĉĒšŨóśšǝśĒšóšǝĺĈǝĢŭšŨǝƨȎƿ TďóǝƥƪȎǝĉśĺƃŨďǝĒİǝ¡XǝŨśËƂóĨǝGTǝšŘóİíǝ ĒİǝƤƢƤƤǝďŭĉóĨƉǝĺŭŨŘËçóíǝŨďóǝËĨĨǑĒİíŭšŨśƉǝ


£1æİ Figure 1: IT SPEND IN TRAVEL 2008-23


ËƂóśËĉóǝĺĈǝƣƢȎǝæŭŨǝŨďĒšǝĒšǝóƈŘóçŨóíǝŨĺǝ íóçĨĒİóǝŨĺǝƣƧȎǝĒİǝƤƢƤƥƿ TďĒšǝƃĒĨĨǝæśĒİĉǝŨďóǝŘśĺŘĺśŨĒĺİǝĺĈǝŨśËƂóĨǝ


GTǝšŘóİíǝĒİǝŨďóǝ¡XǝŭŘǝËǝŨóİŨďǝĺĈǝËǝ ŘóśçóİŨËĉóǝŘĺĒİŨǝŨĺǝƢƿƫȎƺǝËǝĨóƂóĨǝËśĺŭİíǝ ƃďĒçďǝĒŨǝďËšǝďĺƂóśóíǝĈĺśǝŨďóǝŘËšŨǝƣƧǝƉóËśšƿ =ŭśŨďóśǝšĒĉİšǝĺĈǝśóçĺƂóśƉǝËśóǝóƂĒíóİŨǝ


ƃĒŨďǝŨďóǝTśËƂóĨǝ ĉóİŨšǝËİíǝTĺŭśǝ lŘóśËŨĺśšǝšóçŨĺśšǝƛİËĨĨƉǝśóËçďĒİĉǝŨďóĒśǝ ŘśóǑŘËİíóįĒçǝįĺİŨďĨƉǝśóƂóİŭóšǝĒİǝŨďóǝ šóçĺİíǝŚŭËśŨóśǝĺĈǝƤƢƤƥƿ bóËİƃďĒĨóƺǝ ĒśǝTśËİšŘĺśŨǝĒšǝóƈŘóçŨóíǝ


ŨĺǝæóǝŨďóǝæĒĉĉóšŨǝšŘóİíóśǝĒİǝŨďóǝŨśËƂóĨǝ ĒİíŭšŨśƉǝĒİǝƤƢƤƥǝƃĒŨďǝËǝƥƦȎǝšďËśóƺǝ ĈĺĨĨĺƃóíǝæƉǝTśËƂóĨǝ ĉóİŨšǝËŨǝƤƪȎƿ


SPEND PER EMPLOYEE


TďóǝËįĺŭİŨǝšŘóİŨǝĺİǝGTǝŘóśǝóįŘĨĺƉóóǝĒİǝ Ũďóǝ¡XǝËšǝËǝƃďĺĨóǝďËšǝæóóİǝśĒšĒİĉǝ


çĺİšĒšŨóİŨĨƉǝĒİǝśóçóİŨǝƉóËśšǝËİíǝĒšǝ óƈŘóçŨóíǝŨĺǝšŨËİíǝËŨǝdzǝƩƺƩƣƢǝŨďĒšǝƉóËśƿ lŨďóśǝŨďËİǝDĺŨóĨšǝǍdzƣƺƥƫƧǎƺǝŨśËƂóĨǝ


ŨśËíĒŨĒĺİËĨĨƉǝĺŭŨŘóśĈĺśįšǝŨďóǝ¡Xǝ ËƂóśËĉóƺǝËİíǝŨďĒšǝĒšǝšóŨǝŨĺǝçĺİŨĒİŭóǝĒİǝ ƤƢƤƥǝËİíǝËĉËĒİǝĒİǝƤƢƤƦƿǝ ƤƢƤƤǝšËƃǝËǝçĺįóæËçĥǝĈĺśǝTśËƂóĨǝ ĉóİŨšƺǝËšǝŨďóǝšóçŨĺśǝšŘóİŨǝdzƣƥƺƤƧƦǝŘóśǝ


óįŘĨĺƉóóƺǝËǝİŭįæóśǝŨďËŨǝĺŭŨŘóśĈĺśįšǝ ËİƉǝĺĈǝĒŨšǝŘśóƂĒĺŭšǝŨĺŨËĨšǝśóçĺśíóíǝĒİǝŨďóǝ ŘËšŨǝƣƧǝƉóËśšǝæƉǝŨďĒšǝśóŘĺśŨƿǝ GŨǝďËšǝĺƂóśŨËĥóİǝ ĒśǝTśËİšŘĺśŨǝ


ǍdzƩƺƨƨƥǎƺǝƃďĒçďǝĨóíǝŨďóǝƃËƉǝĒİǝƤƢƤƣǝËİíǝ ƃďĒçďǝďËšǝËĨšĺǝæóóİǝĺƂóśŨËĥóİǝæƉǝ TĺŭśǞlŘóśËŨĺśšǝǍdzƫƺƪƪƨǎƿ PśóƂĒĺŭšĨƉǝĺİóǝŨĺǝĈËśǝĺŭŨŘóśĈĺśįǝËĨĨƺǝ


¸ËŨóśǝTśËİšŘĺśŨǝçĺİŨĒİŭóšǝŨĺǝĨóËíǝƃĒŨďǝ dzƣƥƺƦƦƪǝšŘóİíǝŘóśǝóįŘĨĺƉóóƺǝİĺƃǝĺİĨƉǝ įËśĉĒİËĨĨƉǝËďóËíǝĺĈǝTśËƂóĨǝ ĉóİŨšƿ


dzƤƿƧæİ dzƤæİ dzƣƿƧæİ


30 — OCTOBER 2023 — TRAVOLUTION.COM


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2022 2023


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2022 2023


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