He added: “The historical approach


to tech development has been that of big systems, meaning top-down deployment of ‘waterfall’ projects – big projects with large capabilities and four-to-five-year programmes. The digital world does not move at that pace. There is a conflict between the two. We start to see the aviation industry pick up on some of the more-nimble approaches to tech delivery, using the Agile process which is fine for developing digital capabilities, without the massive costs-exposure of the traditional way of developing. We work on a three-month project basis when typical systems deployment can be two to three years. We’ll see a lot more adoption of these types of processes.”


BLOCKCHAIN


One area where progress has been slower than forecast, despite huge interest, is blockchain. Bowman said: “There is still the sense of a technology looking for a problem rather than a problem needing a technical solution. “Players in the aircraft leasing market


are active in blockchain. There is work on blockchain in the spares market and in traceability of parts because of safety requirements. The fact that blockchain cannot be overwritten makes sense [in this area]. A group of airlines and airports were looking at blockchain as


FIGURE 64: EXECUTIVE VIEW OF DIGITAL TECHNOLOGY, 2019


% 100


20 40 60 80


0 75% 52% 28% 44% All sectors 81%


FIGURE 62: DIGITAL TRANSFORMATION PRIORITY


All sectors


Other 12%


Block- chain 14%


Operational tech 14%


Cloud 17%


15% AI


analytics Internet 14% of things 14%


Data


FIGURE 63: DIGITAL TRANSFORMATION: % OF CYBER BUDGET All sectors


Zero – 1%


10%-plus 9%


Don’t know – 1%


a foundation for data sharing. A lot of technologists are keen to do something with blockchain, but it’s still early days. The way blockchain was pitched, as almost as important as the internet, was hype. Is blockchain likely to be as big a catalyst [for innovation] as the internet? No.” Other technologies are on the cusp of transforming aspects of the sector. In aircraft maintenance, 3D printing and connected aircraft offer a new and potentially more efficient way of delivering parts. Bowman said: “All the big equipment manufacturers are looking at this and the opportunity to blend it with digital insights.” Voice technology is being used by air traffic control (ATC) organisations “to assess task loads and stress levels of controllers, using a data view of conversations between ATC and flight crew”, he said. On the consumer side and


1%-5% 56%


6%-10% 33%


Base: 500 executives with


cyber responsibility, annual revenue $500m-plus


Source: Deloitte 2019


operationally, the rollout of 5G mobile phone networks holds great promise. Bowman said: “The more 5G is adopted, the less dependency there will be on internal networks which can be resource heavy, certainly in an airport. Content will be so much more consumable.” Gauld sees the key issues in 2020 as


largely unchanged from the previous 12 months, namely: “How to enable AI robotics to improve efficiency, and the need to be nimble on digital agendas.”


FIGURE 65: TECHNOLOGY IMPLEMENTATION, 2019 All sectors


% 100


20 40 60 80


0 82% 65% 25% 24% 10% 11% 65% 70% 56% 28% 17%14% 15% 7% 10% 7% 5% 4% 12%


Figures rounded, not always 100%


Base: 158 senior executive Source: Deloitte 2019


Travel Weekly Insight Report 2019-20 39 87% 85%


Scaling/ production


Experimenting Paused/


unimplemented


Digital change ‘fundamental’


Cost reduction driving strategy


Digital development in ‘early stage’


Invested in AI


Will invest in AI by end 2020


analytics Data Robotics


Internet of things


Artificial intelligence


Virtual reality Biometrics Blockchain


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