Front-of-House Services
by Moneypenny
18
18 Company Profile
Established in 2000, Moneypenny is the world's market leader for telephone answering, live chat, outsourced switchboard, and customer contact solutions. Globally, thousands of businesses benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.
Passionate and professional people
At Moneypenny, we offer outsourced switchboard support through teams of dedicated receptionists and leading voice technology— either as overflow support or as your 24/7 fully outsourced provider.
By offering scalable support that can flex with your needs—be it lunchtime, staff holidays, or sickness—we optimise our clients’ switchboards, reduce call waiting times, and free up in-house resources to concentrate on other tasks.
Plus, those who choose our bespoke customer teams benefit from dedicated, specialist resources to manage some or all communication channels 24/7.
Benefit from the latest technology
We’re proud to offer the latest customer contact innovations so that calls can transferred to your team wherever they are.
Our unique Microsoft Teams integration allows us to read your real-time status information and seamlessly transfer calls through the platform itself.
RITA, our customer management system, is built on top of different communications tech platforms dependent on the channel needs of our customers, be that calls, chats or social media. Plus, we can work with you to integrate with your diary, CRM and other operational systems for maximum efficiency and seamless customer care.
www.moneypenny.com/uk/ 0333 009 8344
With world-class capabilities, unique call management software, diary integration, speech recognition, and a whole lot more – Moneypenny is reinvigorating organisations’ approach to customer experience and front of house.
Tweet us @Tomorrowsfm
About this Product/Service First impressions start with your front-of-house experience.
Traditionally, an office’s front-of-house featured receptionists greeting visitors, managing calls and handling administrative tasks. They were often a prospect's first contact with a business, holding full responsibility for that crucial first impression.
Today, the role has expanded and modernised, integrating digital tools, emphasising service and efficiency and adapting to new hybrid work behaviours.
Leading outsourced communications provider Moneypenny is at the forefront of change. It manages 20 million calls and chats each year and helps businesses of all sizes overhaul their front-of-house provision with its unique blend of people and technology.
AWARDS 2025 25
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