04
04 Company Profile
askporter is an AI assistant and communication platform for property, eliminating inefficient repairs, optimising tenant interactions, and introducing effective task management. askporter is used across property portfolios, including by WISAG, a top five FM company in Europe, and by Legal and General Affordable Homes, driving a frictionless experience.
The results? •
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www.askporter.com
+441727326400
ben.yexley@
askporter.com
Tweet us @Tomorrowsfm •
About this Product/Service
Inadequate communication between FM teams, inundated help desk staff, and inefficiently briefed engineers cause misunderstandings and delays.
askporter’s AI targets these problems through intelligent diagnostic gathering, triaging, and allocating the right personnel to the right job with the right information.
Help desks can focus on critical issues, with excellent customer service, due to removed strain.
Improved first-time fix rates and fewer repeat engineer callouts. Automatically maintained asset register. Greater value delivered to clients. Saved time and reduced costs.
The core features, ‘askassist’, ‘askmanage’, and ‘askinsight’, address FM requirements, including surveys, billing, and issue reporting through calls, text, or WhatsApp. Powered by Natural Language Processing (NLP), askporter’s assistant forms automatic answers based on conversation history, avoiding repetitive clarification, and enabling contextually relevant follow-ups.
For more complex requests, the assistant accurately classifies issues, intelligently gathering accurate issue diagnoses to ensure effective triaging and first-time fixes. Its summarisation capabilities create concise, audience-specific reports with varied language, for technicians, property managers, and other stakeholders. This streamlines issue resolution and improves efficiency.
askporter’s AI unlocks huge time and cost savings for FMs by automating diagnostics, trade matching, and issue categorisation. This encourages increasingly centralised communications and streamlined service delivery.
Legal & General Affordable Homes chose askporter to handle its tenant repair conversations, achieving a 97% automation of diagnostic and trade matching.
WISAG has significantly improved its FM process by enhancing service quality and reducing SLA timeframes using askporter’s AI tool, which optimises data collection, centralises communication, automates classification, and improves SLA tracking.
Using AI in this way not only aids FMs, but also benefits tenants. askporter vastly improves customer experience, with end-users getting support 24/7 and greater attention from FM teams who can redistribute their focus. askporter eliminates inefficiencies enabling customers to provide seamless and high-quality FM services in the UK and Europe.
AWARDS 2025 11
Advanced AI Tool by askporter
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