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13 1 Company Profile
Established in 2003, Lemon Contact Centre specialises in inbound and outbound customer service solutions and is a leading contact centre for the FM industry. With more than 50m calls answered so far, Lemon has the experience to handle even the most complex of interactions.
About this Product/Service
Lemon is a first class, UK based, 24/7 contact centre with over 20 years of experience in the facilities maintenance industry. We work with leading FM companies across the UK, specialising in both daytime and out-of-hours solutions to help them deliver fantastic customer service to their client portfolios.
We are first and foremost a customer service led operation, specialising in inbound and outbound call handling however, as a modern omni-channel contact centre we also provide the following digital services:
• Email management • Web messaging • SMS and WhatsApp • Social media management
The multi-skilled Lemon team can also perform business process outsourcing activities, conducting various administrative tasks and back-office functions.
Working with Lemon is easy, with stress-free on-boarding and a dedicated account manager providing on-going support from day one, our highly trained operators follow your business processes and can even log all interactions directly on to your systems, backed up by clear and transparent reporting, strong quality assurance and all calls being recorded.
As a Real Living Wage employer who holds ISO 9001 and 27001 accreditations, you can be assured of the quality of our service and that your data is safe with us.
www.lemoncontactcentre.co.uk 0800 612 7595
ARoutledge@no-sour-
business.co.uk
20 AWARDS 2025
At Lemon, our efficient engineer dispatch and robust escalation processes ensure that client needs are met promptly and effectively, minimising downtime and enhancing service quality. This commitment helps our clients maintain compliance with service level agreements (SLAs) while preventing contractual penalties, thereby fostering long-term client relationships and satisfaction.
Our streamlined operations allow for real-time monitoring and rapid response, ensuring that the right engineer is dispatched to the right location at the right time, ultimately improving the overall customer experience.
At Lemon Contact Centre, we’re here for you and your clients whenever you need us, 24 hours a day, seven days a week, 365 days a year.
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