CLEANING & MAINTENANCE | SPONSOR
A bespoke service is offered to all clients.
Clients receive a report of work done and any areas of concern.
All teams are supplied with liveried 16.5m boom vans.
CLEAN UP SQUAD|UK GUTTER MAINTENANCE
A vital part of building maintenance is clearing gutters - with UK Gutter Maintenance Ltd you can be sure you’re getting the best possible service.
Paul and Kathy Blair, husband and wife and co-owners of UK Gutter Maintenance Ltd, were delighted when the opportunity presented itself in the Spring of 2008 to form their own specialist gutter cleaning company and have never looked back since. Despite the economic doom and gloom, theirs is a true success story.
Between them, the couple have over 40 years’ experience working within specialised service industries, over 10 of which have been dedicated to gutter cleaning activities. Their work ethic is based on teamwork and, by placing a greater reliance and responsibility on those who work with them, they have succeeded in achieving a consistently high and personal level of service that they believe is unrivalled in the industry.
Kathy Blair commented: “In an industry where the end product invariably cannot be seen, it is of paramount importance that clients have confidence in the company they choose to employ. We instil that confidence and trust by focusing on all aspects of our performance. With our team’s combined and varied knowledge we have a unique understanding and empathy with what our clients expect from us and are committed to meeting those expectations by ensuring that all jobs are done properly and to the complete satisfaction of our customers.
“The structure and flexibility of UK Gutter Maintenance means that we are able to work throughout the country in just about any location, at relatively short notice. We also
offer an emergency call-out service for our national clients and work for several national help desks on a call-out basis. This is proving to be an invaluable service and, as far as we are aware, UK Gutter Maintenance Ltd is the only company in the UK offering this type of service on such a major scale. Due to the nature of these types of works, in most cases, leaks are experienced inside the building and temporary repairs are required to prevent a further ingress of water. Inevitably, we find that these leaks are not necessarily a gutter maintenance problem but could also be caused by defective areas on the roofs.”
“In some instances, the gutter and roof defects we encounter need a permanent long-term solution. This has resulted in our gutter cleaning service and skills extending to incorporate the treatment of leaking joints and badly corroded gutters as well as undertaking full roofing and skylight repairs, including the treatment of cut edge corrosion. Consequently, over the years, our experience and expertise has evolved, which now enables us to offer a complete gutter and roof maintenance service.”
Communication is seen as key to the company’s ongoing success and clients are kept fully informed of progress before, during and upon completion of works. Before and after digital photographs of all works are always provided, together with reports on any major defects found or areas of concern. Wherever possible, should
38 | TOMORROW’S FM YEARBOOK
there be any minor defects found, these are carried out before leaving the site.
Paul Blair said: “Our clients acknowledge that this procedure is very effective and the provision of photographs is the only way that they can actually see that the work has been carried out. There have been many occasions when we have surveyed a job only to find that the company last employed to do the gutter clean or repair work had not done it properly, if at all.”
UK Gutter Maintenance Ltd has a reputation for honesty and trustworthiness and an ever-growing and loyal client list with household names such as Interserve FM, FES FM, Facilities Services Group, Carpetright, Halfords, Mothercare, Topps Tiles, C Brewers & Sons and The Open University, to name but a few.
Kathy concluded: “We are in the enviable position of clients actually wanting UK Gutter Maintenance Ltd to work for them. Our business has been built on client relationships and our motivation and success lies in the fact that we personally know the majority of people we work for and for whom we deliver a high level of service which represents value for money, professionally, efficiently and safely.”
For further information please contact us on 01748 835454 or visit
www.ukgutters.co.uk
twitter.com/TomorrowsFM
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