AUDITING & CONSULTING | SPONSOR
DRIVING QUALITY AND COST-EFFECTIVENESS|LWC
LWC Ltd recognises that each service provider has particular needs relating to its current and future client base. FM managers can be overwhelmed by the information and options available to them, and LWC Ltd provides the support and help needed to ensure cost-effective and quality-driven services. With expertise across the education, retail, healthcare, leisure and hospitality sectors, LWC Ltd has developed a range of approaches and packages. Each of these has been tried and tested, offering FM managers the data and information needed to make any essential changes and improvements.
The LWC Compliance Review, offered as part of consultancy and audit services, is a prime example of their expertise in action. The LWC Compliance Review provides an overall study of cleaning key operational features, and is undertaken to precisely agreed objectives. Clients have utilised the LWC Compliance Review in a variety of ways, with the resulting analysis and report helping to determine, among other things, whether the cleaning service is delivering good value for money and to establish if and where productivity gains might be achieved. Benchmarking a service against other similar providers and investigating appropriate means for
further developing a service are also areas where the LWC Compliance Review is proving to be a value-for- money service.
Professional consultancy services address all aspects of cleaning and FM and associated service and contract management. Examples of consultancy work include: facilitating the early stages of an outsourcing strategy; comprehensive support for procurement through each stage of tendering and contracting processes; defining cleaning standards and specifications; setting specifications and service level agreements; defining appropriate Key Performance Indicators; designing and implementing audit procedures; identification of knowledge and skills ‘gaps’; hands-on project management.
A thorough and clearly defined auditing process underpins quality provision and LWC Ltd offers a two-fold approach to auditing. In the first instance, LWC Ltd offers an independent investigation and reporting service. Cleaning audit and the audit of associated services are specialist areas that need high levels of technical competence. The expert intervention of independent cleaning audit services has been shown to reduce the need for day-to-day arbitration between the client and the service provider, which in turn can reduce costs, while ensuring that contractual
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requirements are being fulfilled. The second aspect of auditing that LWC Ltd offers is in the development and establishment of bespoke audit programmes that harmonise with the contractual processes, and reduce the need for bolt-on approaches that can prove costly.
LWC Ltd has established training and development approaches to serve the needs of the industry. Mentoring and coaching packages provide one to one guidance and knowledge to FM professionals who are faced with a need to understand the essentials of effective cleaning, while bespoke programmes for cleaning operatives, team leaders and supervisors equip staff with the essential skills and knowledge required to fulfil contractual obligations and client expectations.
Lynn Webster Consultants Ltd prides itself on providing cost-effective and quality-driven solutions and support to the FM industry.
GET IN TOUCH T: 07940 176 305
E:
lynn@lwc-ltd.co.uk W:
www.lwc-ltd.co.uk Twitter: @SparkLynn
twitter.com/TomorrowsFM
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