TRAINING & EVENTS
CHAMBER TRAINING
At the time of going to print, the decision had been taken to cancel all upcoming training and events as a result of the Covid-19 pandemic. The Chamber hosts a comprehensive suite of events and courses, which will be reinstated as soon as it is safe to do so; we are looking forward to welcoming our members back and announcing new dates in due course. Below is an overview of the wide range of offerings available to all members.
GETTING THE MESSAGE
RIGHT Developing Assertiveness Skills Be more effective, positive and competent in the workplace and outside it, by learning to be firm but fair with colleagues. Delegates will realise the benefits of assertive behaviour through saying no effectively, giving and receiving criticism and recognising and dealing with fear.
Written Communication at its Best! All managers and professionals need to communicate in writing and this workshop provides participants with an excellent opportunity to improve their skills, review their current approach and learn a range of useful tips and techniques.
MANAGEMENT & PERSONAL
DEVELOPMENT Project Management The workshop provides the skills to set up and control projects that meet the planned outcomes within agreed time scales and to budget. Other skills are the ability to make a compelling business case, select and build effective teams, manage change, understand the needs of the various stakeholders, carry out risk assessment and work within budgetary constraints.
Successful Supervisory Management How do you get the best out of your workforce? Do you know what motivates them to perform that little bit better? This course will introduce you to some tools and techniques that will help you to improve the performance of your team.
26 inbusiness JUNE/JULY 2020
Managing Your Workload This workshop will give you the opportunity to think about your role and identify the tasks that really get results. It then gives tips and techniques on how to spend more time on these tasks, and less on the others – it also looks at the tools that are available to help get you organised, and how to get the best out of them.
How to hold Difficult Conversations Sometimes we put off having difficult conversations; we either ignore them of push them under the carpet. This course helps individuals to confront those difficult conversations that need to be had whether to improve performance, attendance or any important issues.
HEALTH & SAFETY FAA Level 1 Mental Health Awareness This half-day course is aimed at providing learners with the knowledge to identify suspected mental health conditions and the skills to start a conversation and be able to signpost the person towards professional help.
ILM MANAGEMENT DEVELOPMENT
PROGRAMME (5) Management Development Programme The course is aimed at managers and team leaders who want to improve their leadership and management skills and receive certification from the Institute of Leadership and Management for doing so. The comprehensive programme, delivered over an 9 month period, is essential
Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to develop the skills and knowledge of your business and its employees
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for anyone who needs to increase their management skills, improve their leadership skills and boost their confidence in managing and developing others.
INFORMATION
TECHNOLOGY Intermediate Excel The intermediate course takes you purely beyond understanding the basics of Excel to teaching some of the tools and techniques that will really add value to your systems.
THE BUSINESS TOOLKIT Absence Management A half-day workshop on understanding and minimising costly absence in the workplace. The content will provide enough background for organisations to formulate a sound absence policy which can be applied. Delegates will be given guidance on an effective zero tolerance policy and have the opportunity to practice effective back to work interviews.
Health and Safety for the Small Business To provide delegates with the knowledge and understanding of general Health and Safety legislation including specific legislation relating to their business. They will be provided with a toolkit of information to take away and apply to their own business. This is a general health and safety awareness course for owners, directors and managers for any small business who have specific responsibilities with regards to managing and coordinating health and safety. No prior knowledge or understanding is required.
Level 2 HABC Health & Safety in the Workplace Gain essential knowledge of health and safety for employees working in any type of business sector. The qualification covers the following topics: legislation, the workplace and workplace equipment, manual handling, hazardous substances, workstation design, transport and vehicles and noise and vibration.
GETTING THE MESSAGE RIGHT Minutes Made Easy This full-day course will help those that attend to understand what is
needed to produce clear and precise minutes. Topics covered include: types of meetings, speed writing and how to annotate different kinds of information.
Helping Difficult Customers By analysing behaviour and focusing on how to manage it, this workshop will help anyone who deals with difficult calls from customers. There will be role play opportunities – both face to face and on the telephone - to allow participants to practice their skills in a safe and controlled environment.
Developing Assertiveness Skills Be more effective, positive and competent in the workplace and outside it, by learning to be firm but fair with colleagues. Delegates will realise the benefits of assertive behaviour through saying no effectively, giving and receiving criticism and recognising and dealing with fear.
SALES & MARKETING Sales for non-sales professionals This course serves as an introduction to the basic principles of selling for those with little or no background in sales and selling. It is particularly important within smaller businesses to ensure that all members of the team are equipped with basic sales and influencing skills. These are needed in order to ensure that every opportunity is maximised, and the business grows effectively.
Social Media Marketing This practical session will show how social media can be utilised to its full potential as an essential marketing tool to strengthen a brand and customer relationships and meet a company's business and communications objectives.
Essential Selling Skills The art of ‘selling’ is not the gift of the gab. There is a solid structure which underpins successful ‘selling’. Attend this course to learn the structure of sales, self-assess your own ability, learn new skills and make more sales.
LinkedIn for Business This one-day workshop is designed for anyone looking to use LinkedIn more effectively and to ensure that you are best placed to use the
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