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TRAINING & EVENTS


CHAMBER TRAINING


THE BUSINESS TOOLKIT INTRODUCTION TO HR MANAGEMENT Date: 20 March Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £269 + VAT


This full-day course provides guidance and practical insight on the essential areas of HR in accordance with legislation and best practice.


HABC LEVEL 2 HEALTH AND SAFETY IN THE WORKPLACE Date: 21 March Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £269 + VAT


Gain essential knowledge of health and safety for employees working in any type of business sector. The qualification covers the following topics: legislation, the workplace and workplace equipment, manual handling, hazardous substances, workstation design, transport and vehicles and noise and vibration.


QA LEVEL 3 EMERGENCY FIRST AID Date: 27 March or 2 May Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £269 + VAT


This half-day CIEH course covers the most basic aspects of first aid and emergencies, such as resuscitation, accidents at work and the legal responsibilities involved in the care of patients.


ABSENCE MANAGEMENT Date: 20 May Time: 09:15 – 12:30 Cost: Members: £140 + VAT Non Members: £180 + VAT


A half-day workshop on understanding and minimising costly absence in the workplace. The content will provide enough background for organisations to formulate a sound absence policy which can be applied. Delegates will be given guidance on an effective zero tolerance policy and have the opportunity to practice effective back to work interviews.


32 inbusiness APRIL/MAY 2019


HEALTH AND SAFETY FOR THE SMALL BUSINESS Date: 22 May Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


To provide delegates with the knowledge and understanding of general Health and Safety legislation including specific legislation relating to their business. They will be provided with a toolkit of information to take away and apply to their own business. This is a general health and safety awareness course for owners, directors and managers for any small business. No prior knowledge or understanding is required.


GETTING THE MESSAGE RIGHT CUSTOMER SERVICE ON THE TELEPHONE Date: 15 May Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


When using the telephone to speak to current or potential customers, it is vital that that person leaves the call with a good impression of your company. This course covers tone of voice, body language, company brand and dealing with difficult calls.


WRITTEN COMMUNICATION AT ITS BEST! Date: 29 April Time: 09:15 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


This workshop provides an excellent opportunity to review your current approach and learn a range of new skills, useful tips and techniques. Topics covered include: planning - the six steps to writing; defining the aim and meeting the needs of the reader; tone; structure of emails, letters, reports and proposals; bad news and complaints; grammar, punctuation and spelling.


SALES & MARKETING GOOGLE ANALYTICS BASICS Date: 19 March Time: 09:15 – 12:30 Cost: Members: £135 + VAT Non Members: £170 + VAT


Our hands-on training course will help you get the most from Google


Northamptonshire Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to develop the skills and knowledge of your business and its employees


Follow #ChamberTraining for the latest updates


Analytics. Throughout the course you will be logged into your own company’s Google Analytics to facilitate your learning in a real environment. The course only runs with a maximum of 12 people so that our trainer can spend some time advising you on your own personal requirements, allowing you to put them into practice on the day.


SELLING EFFECTIVELY ON THE TELEPHONE Date: 28 March Time: 09:15 – 17:00 Cost: Members: £219 + VAT Non Members: £284 + VAT


The art of ‘selling’ is not the gift of the gab. There is a solid structure which underpins successful ‘selling’. Attend this course to learn the structure of sales, self-assess your own ability, learn new skills and make more sales.


BUILDING NEW SALES RELATIONSHIPS Date: 1 April Time: 09:30 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


This highly implementable, practical course starts with an in depth look at sales relationship strategies, systems and objectives, before moving into the practical skills needed in order to deliver sustainable business growth.


SOCIAL MEDIA MARKETING Date: 16 May Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


This practical session will show how social media can be utilised to its full potential as an essential marketing tool to strengthen a brand and customer relationships and meet a company's business and communications objectives.


SALES FOR NON-SALES PROFESSIONALS Date: 22 May Time: 09:00 – 12:30 Cost: Members: £140 + VAT Non Members: £180 + VAT


This course serves as an introduction to the basic principles of selling for those with little or no


background in sales and selling. It is particularly important within smaller businesses to ensure that all members of the team are equipped with basic sales and influencing skills. These are needed in order to ensure that every opportunity is maximised and the business grows effectively.


MANAGEMENT & PERSONAL DEVELOPMENT PROJECT MANAGEMENT Date: 2 April Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


Provides a valuable introduction to effective project management from developing the original project idea to writing the final project report and will include a range of practical tools and guidance to the “jargon”. This will give staff the skills to strategise a project, plan all aspects of the delivery in a controlled sequence using proven tools and techniques. This is aimed at new and aspiring project managers and any personnel tasked with managing projects within their role.


SUCCESSFUL SUPERVISORY MANAGEMENT Dates: 3 & 4 April Time: 09:15 – 17:00 Cost: Members: £458 + VAT Non Members: £598 + VAT


This two-day course will introduce you to some tools and techniques that will help you to improve the performance of your team. It covers: understanding the role of the supervisor; identifying strengths and areas for development; motivation; training and developing people; building your own confidence; and dealing with existing supervisory issues.


MANAGING YOUR WORKLOAD Date: 30 April Time: 09:00 – 17:00 Cost: Members: £229 + VAT Non Members: £299 + VAT


Take a day to reassess the purpose of your role and learn how to achieve key tasks and manage the less productive ones more effectively.


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