Hot Tub & Swim Spa Scene HOT TUB NEWS
O-Care Repeat Direct Debit Business Soars
Retailers and hot tub owners alike are reaping the potentially rich rewards of the O-Care Weekly Spa Care package. Sold as a
complementary product to standard sanitisers, by an increasing number of hot tub retailers on a direct debit basis, regular supplies are re-triggered on automatic dispatch via direct debit. The hot tub
ABOVE: Chris Brady’s O-Care customers receive regular repeat orders by post.
conditioner is fully supported by a water maintenance problem- solving APP available on the App Store or Google
play for smartphones or tablets and easy-to-follow website. Now throughout the world, retailers in the UK have reported outstanding results.
Teeside Tub Boost
A Teeside entrepreneur says he is creating 80 jobs as he aims to meet the rising demand for his hot tub business. Dean Morley, founded HotPriceTubs with his friend Garon Sidhu in December 2015, shortly after being made redundant. With two new factories at Hartlepool locations, HotPriceTubs will produce the shells and fit top-of-the-range US Balboa components under the brand, London Spas.
With over 600 hot tub orders since July, customers had been growing unhappy with a backlog of orders and late deliveries. Talking to Hot Tub and Swim Spa Scene exclusively, Dean conceded: “Some customers had to wait far too long and that’s why we are taking on so many new people to meet the demand. “We have been let down by some of the Chinese components in the past,” Dean revealed. “By taking control of production, it means we also have full control over quality. “We have been in contact with trading standards to make sure we’re doing everything we can for our customers – communication has been an issue and we’re dealing with it head-on by recruitment.”
ABOVE: The HSE guidelines aim to manage and control the risks of legionnaires.
New guidance, published by the HSE (Health & Safety Executive) this summer, is primarily for those who manage or operate spa systems and explains how to manage and control the risks from legionella and other infectious agents.
It will also help service suppliers, designers, manufacturers,
importers, suppliers and installers of spa-pool systems meet their legal responsibilities.
The government backed guidelines are ever more relevant as spa- pool systems are increasingly popular and can be found in a variety of sizes and settings. Such systems pose a reasonably foreseeable risk as they are a recognised source of diseases.
The control of legionella and other infectious agents in spa-pool system, produced in consultation with Public Health England, and local authority and industry representatives, will help managers and operators assess and control the risk of exposure.
As well as advice on operating and maintaining commercial-type ABOVE: HotPrice Tubs have upgraded facilities to cope with growing demand.
systems, the guide provides specific advice on domestic-type spa pools or hot tubs used as part of a business activity, e.g. in holiday-park rental units, hotel bedrooms with a dedicated spa and systems on display or at exhibitions.
Hot Tub & Swim Spa Scene HOT TUB NEWS 7
“We are selling huge quantities of O-Care,” reveals multi award- winning retailer Chris Brady of 1 Stop Spas in Lincolnshire. “It is a brilliant product and I cannot endorse it highly enough. 1 Stop send out about 200 repeat orders on direct debit every month. They send it out free of charge to the hot tub owner, through normal post services.
“O-Care acts as a conditioner,” explains Chris. “You still have to do basics but putting conditioner in to soften the water means the customer actually uses a lot less chemical. “It is a core product for us guaranteeing repeat business every time.”
“O-Care solves problems for everyone – but especially the busy
retailer,” comments Roel Fassbender of O-Care who believes many more UK retailers could add to their revenue stream through the O-Care system while at the same time enhancing their customers’ hot tub experience.
“O-Care is about adding value,” Roel emphasises. “It is not just selling a product…it is about enhancing the hot tub experience for customer and retailer alike.” O-Care
UK Phone: +44 (0)1329-640060 Email:
info@o-care.com www.o-care.com
New HSE Guidance
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