//THINK ABOUT WHAT IT WOULD BE
LIKE IF EVERYONE WHO EITHER WORKS IN YOUR BUSINESS OR WITH YOUR BUSINESS WORKED IN TOTAL HARMONY.//
I see work being done with no defined outcome in mind and other processes being performed in such a way that achieving the desired outcome is more a matter of luck than design.
VARIATION: THE ENEMY OF EFFICIENCY One of the biggest enemies of quality and efficiency is variation. All too often in business, because of a lack of orchestration, variation leads to poor and unwanted results. However, orchestration is a matter of making decisions in advance to ensure you achieve the desired outcome. One of the mistakes many business owners make is to not conduct a process of orchestration to predetermine how work should be executed, or to not describe and teach people sufficiently well about how the work should be performed. What then happens is that the worker continually comes to interrupt the boss whenever they get stuck or have to think through the process. When the instructions are not clear, anything can happen in unexpected ways. When everything has been decided in advance
about what needs to be executed to get the desired outcome, and then instructions are put into a format where there is no room for misunderstanding,
the room for error is removed and the means for achieving quality and efficiency are put in place. Getting the process of orchestration to work
effectively in your business requires clear vision, strong leadership, and disciplined application of the controls to ensure success. In a growing business, the mistake of leaving this area to chance will really limit your success and growth potential. It’s only by creating effective procedures that are executed with a high degree of excellence by your people that you can develop a business that works without the need for your constant input. When you make the decisions in advance, you can make sure that your people know exactly what to do and what the end result should be. l
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www.livingnow.com.au
Greg Roworth is a business growth specialist and author of Run Your Business on Autopilot – How to Leverage Your Business for Maximum Profit in Minimum Time. He is the founding
director of a team of business growth specialists at Business Success Systems.
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SEPTEMBER | OCTOBER 2017 39
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