at Stak Fitness, based in Montreal. “It sounds crazy, but 50 percent of the time when we get a service call for an electronic piece of equipment it’s be- cause it’s unplugged or the power but- ton is off. Personal trainers and desk staff just aren’t used to getting down on their knees to check these things.” A good vendor should make this

very basic troubleshooting training available, and it should take just about an hour, says Lawlor. “Once the diag- nosis has been made, the next step is to be sure that staff document the is- sue and know who specifically to re- port it to. It could be their manager, an onsite technician, an outside agency or the manufacturer.”

Share the work As part of your new-member sign-

up process, make your expectations clear. This should include an expec- tation that they will help to keep the club clean and tidy according to your standards. Wiping down equipment after us-

ing it to remove your sweat and germs is just a common courtesy, but it also prolongs the life of your machines. “It can take years to happen, but sweat that drips onto rails or pedals will eventually create rust that will cost you money when it needs to be sanded or sandblasted off,” says Warwick. Another part of onboarding new

members should include introduc- ing them other members. In fact, it is a good idea to constantly be introducing members to one another. When people know each other, or at least recognize a few friendly faces, they’re more like- ly to feel like real club members and to care more about the facility and its upkeep.

How to keep your equipment in good working order

1. Select the highest- quality equipment you can afford

2. Follow a regular maintenance routine

3. Work as a team: service technicians, staff and members should all play a role

Suck it up It’s shocking how much dust and

dirt, the enemy of any treadmill deck and belt, can accumulate under a treadmill. Dust and dirt can easily gouge the deck surface and shorten the wear of the running belt. Street shoes that track in dirt and particu- lates onto the equipment are often culprits. Treadmills placed directly on carpet, versus rubber mats, are more vulnerable to static electricity, which creates a continuous attraction of dirt. To get at the grime, unplug your tread- mills every day, and then raise the treadmill elevation to the maximum

Get Creative

The Crowne Plaza Hotel in Moncton, N.B., needed needed technical support nearby to main- tain its fitness equipment and to handle ongoing maintenance and troubleshooting. Equipment downtime had cost them money in the past mostly because the closest maintenance provider was a four-hour drive away.

STAK Fitness’ Gloria Doherty came up with a customized so- lution. Gloria proposed a cost sharing plan to have a hotel staff member trained and certified to do maintenance. Now the Crowne Plaza and its other nearby proper- ties all have access to quick, reli- able, authorized and affordable equipment maintenance service.

level to gain some vacuuming room underneath.

Alcohol as a solution The grips and heart rate sensors

on cardio equipment are subject to many different contaminants, includ- ing body oils, perspiration and hand lotions. These reduce the sensitivity of the sensors and interfere with picking up heart rate signals. Equipment man- ufacturer Cybex suggests wiping grips with alcohol to help cut through the microscopic grime that can build up here. But use alcohol on just the grips— use cleaning solution wipes or a damp cloth and water for the sensors and the rest of the machine. FBC

July/August 2017 Fitness Business Canada 29

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