Practical information


Correspondence If you make your booking through a travel agent, all communication between you and Hurtigruten must be via that agent. If you book your holiday direct with us, all correspondence will be sent to the Lead Passenger. Please quote your booking reference number in all communications. When you or your agent first contact us, we will usually confirm your holiday at the earliest opportunity and advise current flight times and prices, including any applicable supplements or extras, etc. For high season dates, when demand is greater, or if you book within eight weeks of departure, we may have to request your cabin, flight or hotel space and it may take slightly longer to confirm your holiday. An invoice will be sent to confirm your arrangements. If you are travelling with friends but would each like to receive separate documents, please advise us at the time of booking. Travel documents are generally sent approximately 7–14 days prior to departure.


Special requests If you have any special requests (e.g. dietary or medical), please inform us at the time of book- ing. We will do our best to meet such requests but cannot guarantee to do so and in no circum- stances will any such request be accepted by us so as to form part of our contractual agreement.


Mobility We are happy to welcome passengers who are not fully mobile and all ships (except MS Lofoten) have at least one cabin equipped for travellers using a wheelchair. Our sales con- sultants will also try to book appropriate hotel rooms. Passengers who use a wheelchair must bring their own, standard size, foldable chair. Guests who are able to navigate around the ship unaided in a wheelchair do not need to have a travel companion. Those who need assistance may need to be accompanied. Please discuss with your booking agent. When the ship stops at ports on the Norwegian coast, there is a ramp or gangway for embarkation/disembarkation. Excursions have not been adapted specifically for passengers with walking difficulties. Please contact us or the Tour Leader when you are on


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board who will be able to advise which excur- sions are suitable. It is essential you advise us of special requirements at the time of booking to enable us to make the necessary arrangements for you.


Changes to the itinerary and excursions All routes and excursions are provisional and subject to change – weather, sea and ice conditions may affect the itinerary. Excursions may also be subject to minimum/maximum numbers. As Christmas approaches, itineraries may change in order for ships to host dinners and celebrations for local communities. Please take care that you are back in time on board, especially when your ship arrives with a delay but departs on time to keep the schedule. The departure time is displayed at the gangway. Please note that ships cannot wait for late passengers. If you miss your ship, you will need to arrange by yourself and at your own expense the trip to the next harbour.


Minimum numbers Some holidays are subject to a minimum number of participants to enable them to take place. Should the minimum not be reached we will advise you at least 60 days prior to your departure, when we reserve the right to cancel the holiday. We reserve the right to cancel the holiday and to refund all monies paid to us. Alternatively, you may choose another holiday with us, but if the alternative arrangement is at an additional cost, the difference will be payable by you.


BEFORE YOU GO


Passports and ID cards All guests have to present a valid passport or government approved ID card when they check-in.


Vaccinations At the time of printing this brochure, there are no compulsory vaccinations or health require-


ments for travelling to Norway. It is however the responsibility of all passengers to ensure they comply with any health requirements at the time of travel. We suggest you consult your doctor or relevant health authorities about any precautions you should take with regard to Deep Vein Thrombosis (DVT).


Currency in Norway We suggest that you take a small amount of local currency (Norwegian Kroner–NOK) in cash. Major credit cards are widely accepted except possibly at smaller businesses. You may be asked to provide identification when you pay by credit card or exchange money. Please also see ‘Payment options’ on page 87.


GENERAL


Brochure accuracy The information and descriptions contained in this brochure have been checked by our staff and/or local agents to ensure they are correct. However, changes may occur after the date of publication and there may be occasions when Hurtigruten or local suppliers may withdraw some facilities. Should we become aware of any significant change which may be considered to have an effect on the enjoyment of your holiday, we will do our utmost to advise you. Public holidays and religious festivals may also affect the availability of resort and hotel facilities. Tourist offices can provide details of such events.


Wildlife & natural phenomena Hurtigruten brochures include pictures and descriptions of wildlife, which may be seen from the ships and during excursions. Spending time on outside decks increase your chance of spotting wildlife and natural phenomena but there is no guarantee of sightings.


Environmental commitment Hurtigruten’s environmental efforts are tied to our strategic six-point policy; 1. That environmentally-oriented measures


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