The new Christchurch
club features large
windows, fi lling it with
natural light (this
photo), and a vibrant
chill-out area (left)
and great vistas offered of the city, use of natural materials, maximising Personal training aside, club
but everything from the light and surfaces for solar gain and effi ciently membership is quoted in weekly
sound to the air conditioning is managing our water, power and payments in line with the fact that many
controlled automatically and linked ventilation. For example, we pre-heat people are paid weekly or fortnightly.
to each individual type of class: the our water using jackets fi lled with water The standard weekly price is NZ$29.95
air temperature in the room can be recirculated from the showers, thereby if people commit to a 12-month contract
changed by fi ve degrees centigrade reducing the energy expended to heat – equivalent to around £60 a month.
within 11 minutes, to cater for a move water throughout the day.” Annual memberships are rare and not as
from a very active Body Combat class to Lighting bills are also kept to a minimum incentivised as they are in the UK.
a more sedate Body Balance session. Put thanks to large windows on all fl oors Les Mills is keen to ensure quality of
this together with quarterly launches allowing lots of natural light, and the club staff at its clubs. All personal trainers
of new programmes – when members is virtually paperless, with fl atscreen TVs must complete the six-month Les Mills
are invited to bring a guest to sample used to keep members updated. PT course, at a cost to the individual
the new sessions – and you can see why trainer of around £1,250, before they can
Dunford believes the group exercise QUALITY ASSURANCES work in the club. In terms of staff on the
offering to be the club’s USP. Apart from the much larger emphasis on club’s payroll, Dunford says: “We give
free weights and group exercise, the regular internal training and set aside
ENVIRONMENTAL CONCERNS other key difference compared to your 4 per cent of every individual’s salary
In fact, the whole building is on a average UK club is the reliance on towards their own individual training
centrally controlled and computerised personal trainers. The Christchurch club budget. We need to do this because of
Building Management System, with all has around 29 qualified PTs, as well as the young market we attract. While quite
lights, temperatures and air conditioning eight trainees at any one time, and forgiving, we do nevertheless have quite
operating on a pre-programmed basis established trainers have up to 50 high expectations in order to maintain
that takes into account opening times members on their books, working our premium position in the marketplace.
and the external climate. 25–30 hours a week. Many also have “Kiwis are not naturally great
Philip Mills, the company’s CEO, is waiting lists, acquiring new clients customer service people, but with good
very keen on making Les Mills buildings through referrals. PTs pay a monthly training they can deliver service as well
as environmentally-friendly as possible. rental fee to operate within the clubs as any western European country.”
Dunford explains: “There are totally and typically charge clients NZ$60-100
new building concepts incorporated into an hour (equivalent to £30-£50); mike hill is md of
this site, with sustainability the priority around 15 per cent of members employ leisure-net solutions
from design to operation. It’s about the the services of a personal trainer. healthclub@leisuremedia.com
march 2010 © cybertrek 2010 Read Health Club Management online 61
healthclubmanagement.co.uk/digital
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