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SALES: £527m CAPITA TRAVEL AND EVENTS
Meridian Court, 18 Stanier Way, Wyvern Business Park, Derby DE21 6BF 0330 390 0340
capitatravelevents.co.uk;
travelevents@capita.co.uk Twitter: @CapTravelEvents
UK business travel gross sales 2016 £527m
Key personnel James Parkhouse Chief executive officer Gail Bamforth Chief operating officer Colin Freeman Chief customer officer Trevor Elswood Chief commercial officer Paul Saggar
Chief information officer
Main industry sectors of clients Construction, engineering, finance, legal, logistics, manufacturing, oil and gas, professional services, public sector, retail, telecoms and utilities.
Services offered in addition to business travel Consulting services, meetings and events services – from venue finding, strategic meetings management and group travel, to delegate management and live event creation and delivery.
Number of transactions in 2016 3,550,000
Transactions handled online 79%
Locations and networks 6 UK offices plus implants. GSM, CIPS, GBTA, GTMC, HBAA, ITM.
UK full-time equivalent staff 850
Average length of service 8 years
Average industry experience 10.5 years
Technology offering Worldspan, Amadeus. Bespoke travel booking portal including hotel, venue and internal meeting space booking (proprietary), Evolvi, AeTM and taxi management (Cabfind); Travel and Meetings Tracker (proprietary), Online MI and dashboard (proprietary). New partnership with Concur, announced in early 2017. Biggest innovation in 2016 Smarter Working initiative which uses combined data sources, analytics, qualitative research and behavioural psychology expertise to challenge and reduce demand for unnecessary travel and meetings, and achieve optimal value and traveller welfare for any necessary travel and meetings.
TMC description Capita Travel and Events, part of a FTSE100 parent, has grown through the acquisitions of specialist accommodation, travel and event businesses, including BSI, Expotel and Venues Event Management to create a one-stop shop for clients. The company says: “We challenge customers to think differently: why do what you’ve always done before, when you can completely reimagine it?”
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travelctm.co.uk;
enquiries@eu.travelctm.com Twitter: @TravelCTM_UK
UK business travel gross sales 2016 £504m
New business 2016 £88m
Key personnel Debbie Carling CEO Europe Julie Cope
General manager England Shelley Mathews VP Sales Europe Alex Cousins
Head of global client services Scott Alboni Marketing director EMEA Mark Bowers Chief executive officer, Redfern Travel Neil Hopwood Chief operating officer, Redfern Travel
Main industry sectors of clients Law, pharmaceuticals, retail, public sector, technology, sports, media and entertainment, luxury brands, offshore and marine.
Services offered in addition to business travel VIP travel, visas and passports, creative fares, events and incentive travel, meetings management, group travel, sports travel, charity fares, offshore and marine services, SME-specific services and products.
Number of transactions in 2016 3,820,000 Air 58% • Hotel 23% Rail 9% • Car 1% MICE 8% • Other 1%
Transactions handled online 92%
Locations and networks London, Glasgow, Leeds and ten UK implants. 53 wholly-owned offices globally. CTM global partnership network (40 offices). GTMC, GBTA, ITM, Advantage (Redfern).
UK full-time equivalent staff 380
Average length of service 10 years
Average industry experience 16 years Technology offering Sabre. Lightning online booking (proprietary); Smart Portal (proprietary); Smart Tracker traveller tracking (proprietary); Smart Forecaster fare forecasting tool (proprietary); Trips booking tool (Redfern proprietary); CTM Mobile app; Power of BI reporting; Concur; Cloud 9 (SME-specific product).
Biggest innovation in 2016 Lightning Online booking tool which the company says is able to complete bookings (whether flight, hotel, car rental or rail) in less than 90 seconds. Its intuitive interface uses a ‘basket’ feature and filter options normally only associated with online retail apps and leisure travel portals. The user adds chosen flights, hotel, rail and car hire to their virtual shopping cart, then goes to ‘check-out’. However, the tool is also fully tailored to each client’s travel policy and approval processes.
TMC description
The company says its philosophy is to weave itself into the fabric of your business “to create a partnership that truly supports every aspect of your travel programme”. Corporate Travel Management has an expanded reach, following the acquisition of Redfern Travel, and presence in over 53 countries worldwide. Powered by award-winning technology and driven by a highly knowledgeable and passionate team.
SALES: £504m
CORPORATE TRAVEL MANAGEMENT (INC REDFERN TRAVEL)
One Carter Lane, London EC4V 5ER 020 7429 9600
BUYINGBUSINESSTRAVEL.COM
BBT May/June 2017
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