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salesuk@fcmtravel.co.uk Twitter: @fcm_uk
SALES: £724.3m FCM TRAVEL SOLUTIONS
6th Floor, CI Tower, St George’s Square, New Malden KT3 4TE 0800 082 1635
uk.fcm.travel
5 BCD TRAVEL
30 Eastbourne Terrace, London W2 6LA 020 7309 3728
www.bcdtravel.com
sales.support@
bcdtravel.co.uk Twitter: @bcdtravel
SALES: £606m
UK business travel gross sales 2016 £724,305,564
New business 2016 £81.2m
Key personnel Steve Norris Corporate managing director, Flight Centre Group
Joanna Greenfield General manager, FCM Travel Solutions Graham Ross Head of sales, FCM Travel Solutions Juan Antonio Iglesias Head of account management, FCM Travel Solutions Jenny Walsh General manager, cievents
Main industry sectors of clients Pharmaceutical, financial, legal, engineering, retail, manufacturing, marine, energy, fashion, entertainment and sports, split between FCM Travel Solutions (mid to large national and multinational clients) and sister brand Corporate Traveller (UK companies spending £100k to £2m).
Services offered in addition to business travel Conference, meetings, strategic event management and incentive travel services; travel health consultancy and services.
Number of transactions in 2016 1,776,657 Air 38% • Hotel 28% Rail 28% • Car 2% MICE 0% • Other 4%
Transactions handled online 52%
Locations and networks 25 UK locations and wholly- owned equity offices or partner agreements in 93 countries. GTMC, ACTE, GEBTA.
UK full-time equivalent staff 846
Average length of service 8 years
Average industry experience 14 years
Technology offering Amadeus, Sabre. FCM Connect hub including pre-trip approval tool, booking and mobile services, benchmarking and forecasting, risk management tool and itinerary-based traveller tracking and flight monitor reporting, expense management tool, reporting and profile management.
Biggest innovation in 2016 Launch of Sam (Smart Assistant for Mobile), a chatbot blending artificial intelligence with the expertise of FCM consultants. Sam helps with itinerary management, air and hotel bookings, flight updates, local information, security notifications, ground transportation, driving directions, immigration advice and vaccination status. Users can also contact their FCM consultant via Sam.
TMC description FCM provides the benefits of a global TMC with the intimacy of local service to mid/large national and multinational clients, while its Corporate Traveller division delivers expert local service to UK SME clients. FCM’s philosophy of ‘one size doesn’t fit all’ is not limited to tailoring solutions by client. It focuses on fulfilling the differing needs of all stakeholders within an organisation, whether it’s the procurement director, the travel booker or the traveller.
UK business travel gross sales 2016 £606m
Key personnel Mike Walley President, UK and Ireland
Michele Lawley Managing director, UK and Ireland Laura Everitt Chief financial officer, UK and Ireland Tony McGetrick VP and director of sales & marketing, UK and Ireland
Main industry sectors of clients Finance, film and TV, entertainment, professional services, advertising, media, pharmaceutical, FMCG, energy, defence, technology, consulting, sports, SMEs.
Services offered in addition to business travel Conference and incentive travel, meetings management, events. Advito consulting, advisory and project management service, expense management, travel risk management, and carbon- emissions tracking and reporting. Marine and leisure services.
Locations and networks 12 offices in the UK and Ireland, plus teams based at client locations. Operates in more than 105 countries, with ownership across all major markets. GTMC.
UK full-time equivalent staff 708
Average length of service 9.6 years
Average industry experience 12 years
Technology offering Sabre, Amadeus and Travelport. All third-party online booking tools. DecisionSource reporting suite with security tracking, pre- and post-trip data and analytics; TripSource mobile app and TripSource Hotels bookings; Hotel Price Assurance and Air Price Assurance rate checking tools; Virtual Payment Automation (Conferma).
Biggest innovation in 2016 BCD Travel says TripSource Hotels offers more hotel content than any other booking solution in the market, bringing together inventory from sources including multiple hotel booking aggregators. Travellers can easily search and book in just a few clicks or taps, in or out of the office, or by talking to one of its consultants.
TMC description BCD Travel helps its clients “travel smart and achieve more” through a global team of almost 13,000 people. The company says it has the industry’s most consistent client retention rate (95 per cent over the past 10 years), with 2016 global sales of US$24.6 billion.
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BBT May/June 2017
BUYINGBUSINESSTRAVEL.COM
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