10 QUESTIONS
10 QUESTIONS WITH... NICK WHITELEY
Each month we ask a cleaning industry professional the Tomorrow’s Cleaning 10 Questions. This
month, we chatted to Nick Whiteley, Managing Director at Auto:Time, a leading time and attendance company providing dedicated solutions to the cleaning industry.
track, improve, all three enable rapid improvement. In essence all cleaning companies want to achieve the same thing but tools, process and methods make the difference between those that aspire and those that achieve.
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WHAT WAS YOUR FIRST JOB? Data processing.
HOW DID YOU GET INTO THE CLEANING INDUSTRY?
The drive for greater real-time visibility of remote staff within the cleaning industry and efficient automation of back-end processing and billing brought us together. It is very satisfying knowing that our Time & Attendance solutions impact positively on the overall productivity, efficiency and profitability of our customers.
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WHICH THREE WORDS DESCRIBE YOUR PERSONALITY? Open, inquisitive, and committed.
IF YOU COULD VISIT ONE PLACE IN THE WORLD, WHERE WOULD
YOU GO AND WHY? If I could only visit one place it would be home! I don’t get to spend enough time at home due to my busy work schedule so any time I get to spend with the family is cherished.
HOW WOULD YOU IMPROVE THE CLEANING INDUSTRY?
Efficiency, Transparency, Quality. These are the three top things that matter not just to the industry but also to their customers. The ability to plan,
66 | Tomorrow’s Cleaning
IF AN INTERN WERE TO START TOMORROW, WHAT’S THE ONE
PIECE OF ADVICE YOU WOULD GIVE THEM? Be open, inquisitive and committed. Together these traits bring about understanding which leads to ideas and its ideas – and their execution – that lead to real progress.
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IF YOU WON THE LOTTERY TOMORROW, HOW WOULD
YOU SPEND YOUR FORTUNE? Build a better future through investing in innovation. That and a long holiday.
IF YOU COULD HOST A DINNER PARTY AND INVITE ANY THREE
PEOPLE, DEAD OR ALIVE, WHO WOULD THEY BE AND WHY? Alan Turing, Bill Gates and Steve Jobs. It would be a distinctively nerdy event but all three brought technical innovation that literally changed the world in which we live. I think we would all learn a thing or two from each other.
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WHAT, DO YOU THINK, IS THE FUTURE OF THE CLEANING
INDUSTRY? No one could have imagined the success of Amazon in 1995 when it launched. A click and buy site with all the disadvantages of having to wait for delivery and paying for the postage. However, the laser focus of technology, efficiency and innovation within Amazon has transformed the retail sector and created a sea change in a price sensitive market. Before Amazon became a household name, many would have questioned whether there would be any significant change in the retail industry.
We now know the dramatic impact that technology can bring to every industry not simply in terms of automation but in transforming the business and disrupting the market. Within the cleaning industry there is still much to be achieved in terms of driving efficiency and quality but the future remains open to new innovative approaches supported by technology that could transform the industry and we should expect forward-looking organisations and new entrants to steal the lead.
Graeme Hughes, Managing Director at Innovise Software, asks:
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IF YOU COULD BRING ONE RETAILER BACK TO THE HIGH
STREET, WHICH ONE WOULD IT BE AND WHY? Woolworths, because we all loved Woolworths! The trouble was we shopped at Amazon. A lesson that a customer’s emotional attachment doesn’t trump service, efficiency and utility.
www.autotime.co.uk
Check out next month’s issue to see what Nick asked our next industry professional...
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