Human resources • Do you have the internal and external support you require to effectively serve your clients? Are you utilizing these human resources to their fullest potential?


■ ■ ■ ■ ■ ■ ■ ■


Administrative Sales/Marketing Customer Service Legal


Financial Employee Relations


Information Technology Production


• Are communications effective between management and employees?


• Have you established and communicated expectations to individual team members?


• Are you and your team members prepared for ongoing changes in the drug and alcohol testing industry? Examples include:


■ Marijuana trends


■ ■


Alternative testing modalities


Anticipated DOT regulatory testing changes


Systems • Are your business processes clearly identified, documented, and implemented?


■ ■ ■ ■ ■ ■ ■


Electronic testing reporting Billing


Contracts Scheduling


Sales/Marketing Customer Service Financial Reporting


• If you have employees, are policies and procedures developed and effectively communicated?


Equipment • Is the equipment utilized to service your customers in good condition and well- maintained?


• If adding or changing product or service offerings, what equipment is needed to provide these offerings effectively and seamlessly? For example, a vehicle(s) if adding mobile collections?


Physical space • Do you have sufficient, comfortable, and safe space within which to conduct your business’ work?


• Will additional or alternative space be needed?


Aſter thinking about these and other


questions that may have come to mind about your operations, identify and describe those three to five objectives most important for making your vision a reality in this category. With one planning worksheet for each


objective, list the strategies and specific action steps necessary to accomplish your business “operations” objectives.


20


datia focus


Fall 2015


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