46 . Glasgow Business November/December 2013
GLASGOW BUSINESS AWARDS RESULTS
GLASGOW BUSINESS AWARD FOR EXCELLENCE IN CUSTOMER SERVICE SPONSORED BY THISTLE GLASGOW HOTEL WINNER: CLYDE TRAVEL MANAGEMENT
GLASGOW BUSINESS AWARD FOR EXCELLENCE IN SKILLS AND LEARNING SPONSORED BY GTG TRAINING WINNER: BARRHEAD TRAVEL
Scotland’s largest independent travel agency, Barrhead Travel, continues to invest heavily in training for employees of all levels. It believes that, to be successful, it must delight, rather than just satisfy the customer with highly skilled and motivated employees. FINALISTS: Dell Corporation Ltd; Edzell Property Management LLP; GHA, part of the Wheatley Group; Glasgow Marriott Hotel; Muir Slicer Associates Ltd
GLASGOW BUSINESS AWARD FOR EXCELLENCE IN COMMUNICATIONS SPONSORED BY CONNECT WINNER: GHA, PART OF THE WHEATLEY GROUP
As an ISO 9001:2008 accredited company with service excellence being the foundation of its existence, Clyde Travel Management’s vision for customer care has remained unchanged. It constantly reviews its accounts and customer feedback, which has led to retaining 99 per cent of its clients over the past five years. FINALISTS: Barrhead Travel; Dell Corporation Ltd; Fleet Alliance Ltd; Glasgow Airport; The National Piping Centre
GLASGOW BUSINESS AWARD FOR SUSTAINABLE DEVELOPMENT SPONSORED BY SCOTTISH WATER WINNER: CITY LEGACY
GHA’s multi-platform communications strategy has helped share its Think Yes campaign to all customers and staff. This turned ‘communications into conversations’ between customers and GHA, as well as positively enhanced internal communications. FINALISTS: Barrhead Travel; City of Glasgow College; Dell Corporation Ltd; Domino Letting; Glasgow Taxis
GLASGOW BUSINESS AWARD FOR INTERNATIONAL TRADE SPONSORED BY JF HILLEBRAND SCOTLAND
WINNERS: BARR + WRAY AND WILLIAM GRANT & SONS LTD
Established in 1959 as a traditional water pump distributor, Barr + Wray Ltd has grown to become one of the UK’s leading providers of aqua-leisure facilities. Its spas are situated in more than 25 countries worldwide with clients including Mandarin Oriental, Four Seasons and Jumeirah. Joint winner William Grant established this distiller of premium spirits in 1886, which is now led by the fifth generation of his family. William Grant & Sons Ltd is the world’s largest producer of Scotch whisky and sells products to nearly 200 countries, operating across the globe. FINALISTS: Clyde Bergemann Ltd; SgurrEnergy; TBR Global Chauffeuring; University of Glasgow
GLASGOW BUSINESS AWARD FOR YOUNG BUSINESS PERSON OF THE YEAR SPONSORED BY BELLCOM WORLDWIDE WINNER: DR VICKI FIDDES, VICKI FIDDES PODIATRY®
The City Legacy Consortium comprises four developers with a strong track record in construction quality, while focusing on sustainability housing. The consortium has designed solutions to address a number of sustainability issues surrounding the Athlete’s Village for the 2014 Commonwealth Games, with long-term environmental and economic benefits. FINALISTS: Allied International Credit (UK) Ltd; City Building LLP; Haven Recycle; IET Glasgow: Teacher Building; Jury’s Inn
Dr Vicki Fiddes is a podiatrist who is re-imagining the delivery of foot health services and placing her business at the upper end of the most cutting-edge treatments. Trading started in 2011 with 150 patients and the practice now cares for more than 1,000 patients. Vicki’s award was collected by a colleague. FINALISTS: Sam Amdjadi, liGo; Lauren Currie, Snook Ltd; Katrina Dore, Dell Corporation Ltd; David Russell, Glasgow Marriott Hotel; Dan Taylor, McCune Smith Ltd
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