Registration Information 4


Easy & Convenient Ways to Register!


Online Online registration is available through our website at


www.lith.org. See below for full details on this option. There is a $3 convenience fee for each transaction.


Mail-In The Village of Lake in the Hills


Parks & Recreation Department 600 Harvest Gate Lake in the Hills, IL 60156


Walk In Walk-in Registration


8:30AM - 5:00PM Monday thru Friday Thursdays until 7:30PM


Cash, check, or credit card (Master Card, Discover, and American Express) accepted. There is a 2.1% transaction fee applicable.


After-Hours Drop Off Place your completed form and payment in a sealed


envelope in the 24-hour drop-off box at the entrance of the Village Hall located at 600 Harvest Gate. Checks only.


Returned Check Policy If, for any reason, a check is returned to our office marked “NSF” we will contact you.


You will then be required to submit a full cash payment, as well as a $25 bookkeeping fee. Class privileges will be suspended and new registration will not be accepted until payment in full is received.


Satisfaction Guaranteed The Lake in the Hills Parks & Recreation Department is striving to provide high-quality


activities and guarantees you will be satisfied with the recreation classes, programs, and services in which you participate. If for any reason you are not satisfied, tell us and we will quickly arrange for you to choose one of the following options:


1. Repeat the class at no charge (if openings are available). 2. Provide a refund for the program (see below).


Cancellation and Refund Policy All requests for program cancellations must be made in writing. A Cancellation Request


Form must be used and can be found on our website www.lith.org or at Village Hall. A $5 service fee will be charged for any cancellation request.


1. A full refund will be issued for any activity that is cancelled by the Parks & Recreation Department Staff. No written refund request is required.


2. A refund will not be issued for special events, activities which require a registration fee, or a trip seat that cannot be filled.


3. Refunds are based on the following:


a. A refund (less $5 service fee) if cancellation request is received prior to the start of program.


b. A prorated refund (less $5 service fee) or transfer into another program if cancellation is made prior to the second class.


c. After the second class, refunds cannot be issued. A prorated transfer to a current published brochure program can be completed during this time.


d. Once a cancellation request has been received, only remaining classes will be considered towards the prorated transfer.


e. The exception for a refund fee is for a medical doctor’s note, filling a trip spot, or under the discretion of the Director of Parks & Recreation.


4. The $3 online registration fee is not refundable under any circumstances.


5. Make up classes would either have a rescheduled date or refund. Any person not able to attend the rescheduled date must contact the Parks & Recreation office for a refund.


Online Registration You can register for programs at www.lith.org. It’s fast and easy. Simply enter your


Household number under user ID, your last name as your password, and follow the user-friendly directions. Not sure of your household number? Check the top left hand corner of a previous receipt or contact the Parks & Recreation Department at 847. 960. 7460. We accept payments online using Visa, Master Card, and Discover Card. We hope you enjoy the convenience of registering for our programs online. A $3.00 non-refundable convenience fee will apply to each transaction.


Registration Procedures Registration forms are processed on a first-come, first-served basis starting on the dates


listed. To register for a class you must complete a registration form (page 39) including program code number(s). One family per registration form only. Add all fees and send one check for the total amount for all program(s).


PAYMENT: Payment must be included with registration. Fees must be paid by check if mailed. DO NOT SEND CASH! Make checks payable to: Village of Lake in the Hills. The Village is not responsible for late or lost mail.


Course Confirmation Walk-in and mail-in registrations will receive receipt confirmation via email.


Staff will notify you if any issues arise in your registration or the program. Otherwise, please assume that you are enrolled in the class of your choice and refer to your receipt for dates, times, and class locations.


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The Parks & Recreation Department reserves the right to cancel, postpone, or combine classes for any reason found to be necessary by the staff. If insufficient enrollment causes an activity to be cancelled, participants will receive a FULL REFUND in the mail. Please allow up to 4 weeks to receive your refund.


Who Receives Discount Rates? Anyone residing in the Village of Lake in the Hills is considered a resident and pays


resident discount fees listed as (Res). Anyone living outside the corporate limits of the Village would pay the non-resident rate listed as (NR). All before/after school day programs will reflect the resident discount rate and are applicable to all students attend- ing participating schools. We reserve the right to request proof of residency at any time.


Code of Conduct To ensure safe and enjoyable programs and facilities for all participants, the Village of


Lake in the Hills has developed the following Code of Conduct. Participants in programs and those using facilities shall:


1. Show respect to all participants, staff, equipment, supplies, and facilities. 2. Refrain from using offensive or profane language. 3. Refrain from aggressive behavior that could cause bodily harm.


The Parks & Recreation Department reserves the right to dismiss a participant from a program or revoke future participation privileges in programs and / or at facilities if their behavior or language is deemed inappropriate by staff.


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