Female Focus
Page 11
Your lifestyle magazine
Línea Directa Aseguradora is the market leader in the sale of insurance for foreign residents in Spain. Since 1998 it has offered its customer services in English and German, which include handling claims, selling policies or road assistance, among many others. Francisco Valencia, Corporate Governance Director, introduces us to a new service: fi ne management.
Francisco Valencia: “For Línea Directa, Expatriates form an essential part of our strategy”
Línea Directa was the fi rst Spanish insurer to offer its services in English and German. Why this commitment to Expatriates? For Línea Directa, Expatriates form an essential part of our strategy. Since we set up Línea Directa, in 1995, we have forged close links to them, due to the fact that our company model was imported directly from England, and as a result offering services specifi cally designed for them was something quite natural. We currently have a portfolio of over 1.85 million policyholders, 64,000 of whom are foreign customers.
One of the latest services offered to Expatriates is fi ne management. What does it consist of and what advantages does it have? Our service offers the foreign customer advice on traffi c fi nes in his or her own language, including notifi cation of the offi cial bulletins, a benefi t specifi cally designed for Expatriates. In Spain, when the person receiving the fi ne is not at home, he or she is considered to have been notifi ed of the fi ne after it has been published in the Offi cial Bulletin of the province where he or she resides, thereby reducing or even eliminating any chance of defence for someone who spends many months of the year abroad.
What does this service cover and what other benefi ts does it include? Apart from the benefi t that it can be used by any driver over 26 years of age, the cover also includes a payment of 500 euros to fi nance a road safety re-education course if the driving licence has been withdrawn.
Once again Línea Directa shows its commitment to its foreign customers residing in Spain, offering them the best services and cover at the best price.
You can fi nd out more about all the benefi ts available at
www.lineadirecta.com or by calling 902 123 104.
advertorial
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